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Contract awardedFriends and family test

Friends & Family Test

The contract requires a software-as-a-service solution to collect and process patient and carer feedback. The system must provide actionable insights into service quality and enable the Trust to demonstrate responsiveness to public feedback through automated reporting and data management tools.

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Awarded value
£72k
As published
Published
17 December 2025
Awarded
15 July 2026
IQVIA
Contract length
36 months
Ends 31 August 2029

What the contract covers

Single supplier contract

Provision of a digital patient experience platform to capture, analyse, and report on Friends and Family Test feedback data.

  • Web based software solution for the design, compilation, administration, analysis and reporting of the Friends Family Test questionnaire

Terms and requirements

Contract type
Single supplier contract
Procedure
Open procedure
Initial term
13 months
Contract dates
2 September 2026 to 31 August 2029
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Category
Services
CPV codes
72260000, 79311300, 48000000, 64212100

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto IQVIA
  3. Contract starts
  4. Contract ends
The buyer

Queen Victoria Hospital NHS Foundation Trust

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
Friends and family test contracts, 24 months
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Buys mostLocked
Contact details
Name
Locked
Email
Locked
Website
Locked
Address
Locked
See everything Queen Victoria Hospital NHS Foundation Trust buys
The supplier

IQVIA

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
Locked
Size
Locked
Companies House number
Locked
Main buyersLocked
See everything IQVIA has won

Similar friends and family test contracts and prices

5 friends and family test contracts were awarded in the South East in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link
https://bidskim.com/tender/340213/friends-and-family-test
Buyer reference
C395081
Open contracting ID
ocds-h6vhtk-05f7ac
Last checked
5 November 2026

Queen Victoria Hospital NHS Foundation Trust. Friends & Family Test. Contract award, 17 December 2025. BidSkim, https://bidskim.com/tender/340213/friends-and-family-test (accessed 5 November 2026).