Quail AI

Surrey and Borders Partnership NHS Foundation Trust
South East
Selective procedure
4 August 2025 to 2 August 2028

Implementation and licensing of the Quail AI platform to process unstructured patient feedback from complaints, PALS, and incident reporting systems. The software automatically identifies themes, trends, and improvement opportunities to support safety analytics and service quality monitoring within a healthcare environment.

Open the official notice

Awarded value: £108k; As published
Published: 12 August 2025
Awarded: 25 July 2025; Quantium Health Limited
Contract length: 36 months; Ends 2 August 2028

What the contract covers

Call-off from a framework agreement

Provision of AI-powered patient experience and safety analytics software to transform unstructured patient feedback into actionable clinical insights.

AI-powered patient experience and safety analytics platform that transforms unstructured patient feedback from complaints, PALS, and incidents into actionable insights by automatically identifying themes, trends, and improvement opportunities

Terms and requirements

Contract type: Call-off from a framework agreement
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 4 August 2025 to 2 August 2028
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 48517000

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalAI analytics of patient feedback, complaints and incidents

Lifecycle

Published
12 August 2025
Contract awardedto Quantium Health Limited
25 July 2025
Contract starts
4 August 2025
Contract ends
2 August 2028

The buyer

Surrey and Borders Partnership NHS Foundation Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Friends and family test contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

See everything Surrey and Borders Partnership NHS Foundation Trust buys

The supplier

Quantium Health Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

See everything Quantium Health Limited has won

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Cite this contract

Link: https://bidskim.com/tender/246394/quail-ai
Buyer reference: CF-3151500D0O000000rwimUAA
Open contracting ID: ocds-b5fd17-c5e52497-0292-4f7b-ae3f-75adb402cabe
Last checked: 4 November 2026

Surrey and Borders Partnership NHS Foundation Trust. Quail AI. Contract award, 12 August 2025. BidSkim, https://bidskim.com/tender/246394/quail-ai (accessed 4 November 2026).