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Contract awardedFramework call-offFriends and family test

Friends and Family Test

Implementation and management of a digital Friends and Family Test (FFT) platform to capture, analyse, and report patient feedback. The service includes automated survey distribution, real-time data collection, and reporting dashboards to monitor patient experience metrics across clinical settings. The solution must integrate with existing patient administration systems to facilitate ongoing performance tracking and service improvement reporting.

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Awarded value
£212k
As published
Published
1 July 2025
Awarded
30 June 2025
Civica
Contract length
48 months
Ends 30 June 2029

What the contract covers

Service provision

Provision of digital patient experience survey and feedback monitoring services for NHS healthcare providers and clinical commissioning groups.

  • Provision of Family and Friends test to survey and monitor Patient Experience

Terms and requirements

Contract type
Service provision
Procedure
Selective procedure
Initial term
48 months
Contract dates
1 July 2025 to 30 June 2029
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
72000000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Civica
  3. Contract starts
  4. Contract ends
The buyer

United Lincolnshire Teaching Hospitals NHS Trust

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
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Friends and family test contracts, 24 months
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Buys mostLocked
Contact details
Name
Locked
Email
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Phone
Locked
Address
Locked
See everything United Lincolnshire Teaching Hospitals NHS Trust buys
The supplier

Civica

Contracts won, 24 months
Locked
Value won, 24 months
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Buyers, 24 months
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Size
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Companies House number
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Main buyersLocked
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Similar friends and family test contracts and prices

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Cite this contract

Link
https://bidskim.com/tender/6703/friends-and-family-test
Buyer reference
CF-3094300D0O000000rwimUAA
Open contracting ID
ocds-b5fd17-0554d824-ec5a-481b-9b03-15fdd38145a7
Last checked
5 November 2026

United Lincolnshire Teaching Hospitals NHS Trust. Friends and Family Test. Contract award, 1 July 2025. BidSkim, https://bidskim.com/tender/6703/friends-and-family-test (accessed 5 November 2026).