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Patient Carer Online Feedback Service

Development and management of an online feedback portal for NHS Scotland, enabling anonymous patient and carer submissions with postcode and service-level tracking. The service facilitates dialogue between users and healthcare clinicians, requiring the provider to deliver ongoing training and support to registered responders across all NHS Territorial and Special Boards to encourage service improvement.

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Awarded value
£1m
As published
Published
10 December 2021
Awarded
1 April 2026
Care Opinion (Scotland) Limited
Contract length
48 months
Ends 1 April 2026

What the contract covers

Services contract

Provision of a patient and carer feedback platform, including training and support services for healthcare organisations across Scotland.

  • Provide a Patient/Carer feedback website for NHS Scotland
  • Website that enables people to post their experiences of receiving health and care services publicly online
  • Send feedback to the appropriate healthcare service manager or clinician for a response
  • Provide training and support to organisations, throughout the contract, to encourage best use of feedback in improvement to services

Terms and requirements

Contract type
Services contract
Initial term
48 months
Contract dates
1 April 2022 to 1 April 2026
Certifications asked for
Cyber Essentials, ISO 9001, ISO 27001, ISO 27017, ISO 27018, UK Government 14 Cloud Security Principles
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
72000000, 48000000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Care Opinion (Scotland) Limited
  3. Contract starts
  4. Contract ends
The buyer

Public Services Delivery Scotland

Type
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The supplier

Care Opinion (Scotland) Limited

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Cite this contract

Link
https://bidskim.com/tender/637536/patient-carer-online-feedback-service
Buyer reference
NP506626
Last checked
5 November 2026

Public Services Delivery Scotland. Patient Carer Online Feedback Service. Contract award, 10 December 2021. BidSkim, https://bidskim.com/tender/637536/patient-carer-online-feedback-service (accessed 5 November 2026).