FFT and Patient Experience 3 month extension

University Hospitals of Liverpool Group
North West
Direct award
31 March 2026 to 29 June 2026

Extension of existing software support services for the Friends and Family Test and patient experience platform. This contract covers the continued maintenance and operational support of the incumbent system to ensure uninterrupted data collection and reporting capabilities for the trust.

Open the official notice

Awarded value: £16k; As published
Published: 9 April 2026
Awarded: 30 March 2026; Cisco
Contract length: 3 months; Ends 29 June 2026

What the contract covers

Provision of software support and maintenance services for Friends and Family Test and patient experience feedback management systems.

Terms and requirements

Procedure: Direct award
Initial term: 3 months
Contract dates: 31 March 2026 to 29 June 2026
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72250000

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalFriends and Family Test and patient experience contract extension

Lifecycle

Published
9 April 2026
Contract awardedto Cisco
30 March 2026
Contract starts
31 March 2026
Contract ends
29 June 2026

The buyer

University Hospitals of Liverpool Group

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The supplier

Cisco

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Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/358914/fft-and-patient-experience-3-month-extension
Buyer reference: C437441
Open contracting ID: ocds-h6vhtk-067f63
Last checked: 5 November 2026

University Hospitals of Liverpool Group. FFT and Patient Experience 3 month extension. Contract award, 9 April 2026. BidSkim, https://bidskim.com/tender/358914/fft-and-patient-experience-3-month-extension (accessed 5 November 2026).