NH2349 Datix PALS Renewal

Northumbria Healthcare NHS Foundation Trust
North East
Selective procedure
1 April 2026 to 31 March 2029

Renewal of the Datix Patient Advice and Liaison Service (PALS) software license. This contract covers the ongoing subscription and support for the existing incident management system, ensuring continuity of service for patient safety reporting and data management.

Open the official notice

Awarded value: £44k; As published
Published: 26 March 2026
Awarded: 13 March 2026; Softcat
Contract length: 36 months; Ends 31 March 2029

What the contract covers

Framework call-off

Provision of software licensing and renewal services for Datix patient safety and incident management information systems within healthcare environments.

Renewal of PALS via the HTE-011008 framework

Terms and requirements

Contract type: Framework call-off
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 1 April 2026 to 31 March 2029
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 48000000

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalDatix PALS system renewal

Lifecycle

Published
26 March 2026
Contract awardedto Softcat
13 March 2026
Contract starts
1 April 2026
Contract ends
31 March 2029

The buyer

Northumbria Healthcare NHS Foundation Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Friends and family test contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Northumbria Healthcare NHS Foundation Trust buys

The supplier

Softcat

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Softcat has won

Similar friends and family test contracts and prices

28 friends and family test contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/78456/nh2349-datix-pals-renewal
Buyer reference: C434538
Open contracting ID: ocds-b5fd17-3f06d515-5bc5-4523-950e-200dfef1889d
Last checked: 4 November 2026

Northumbria Healthcare NHS Foundation Trust. NH2349 Datix PALS Renewal. Contract award, 26 March 2026. BidSkim, https://bidskim.com/tender/78456/nh2349-datix-pals-renewal (accessed 4 November 2026).