First Line Out-of-Hours Service Desk - Extension

Maritime and Coastguard Agency
Selective procedure
29 September 2025 to 28 March 2026

Outsourced IT service desk front-line support covering the night shift period from 7pm to 7am. The service maintains existing major incident processes and integrates with current on-call specialist rotas to ensure continuous operational coverage.

Open the official notice

Awarded value: £93k; As published
Published: 22 August 2023
Awarded: 22 September 2025; Littlefish
Contract length: 6 months; Ends 28 March 2026

What the contract covers

Outsourced IT service desk support service

Provision of outsourced 24/7 IT service desk support, including dedicated night shift operations for incident management and technical assistance.

Outsourced front-line IT Service Desk team coverage for the 7pm-7am night shift
Out-of-hours service desk support for the MCA
Support within an operating context where the existing major incident process remains unaffected and specialists remain available through the current on-call rota

Terms and requirements

Contract type: Outsourced IT service desk support service
Procedure: Selective procedure
Initial term: 24 months
Extensions: 12 months
Longest it can run: 36 months
Contract dates: 29 September 2025 to 28 March 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 72000000

Services in this contract

Outsourced IT service deskMain service£194k typicalOutsourced out-of-hours first-line IT service desk night shift

Lifecycle

Published
22 August 2023
Contract awardedto Littlefish
22 September 2025
Contract starts
29 September 2025
Contract ends
28 March 2026

The buyer

Maritime and Coastguard Agency

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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IT service desk contracts, 24 months: Locked

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Contact details

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The supplier

Littlefish

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/102053/first-line-out-of-hours-service-desk-extension
Buyer reference: tender_364211/1518786
Open contracting ID: ocds-b5fd17-520f220a-8d30-4719-9562-6204860d49da
Last checked: 5 November 2026

Maritime and Coastguard Agency. First Line Out-of-Hours Service Desk - Extension. Contract award, 22 August 2023. BidSkim, https://bidskim.com/tender/102053/first-line-out-of-hours-service-desk-extension (accessed 5 November 2026).