Ends Feb 2027
Norman Out of Hours Service
London Metropolitan University · London · 1-year contract
Held by Northumbria University
IT service desk tenders and contracts
UK public sector, covering 600+ buyer sites
198 IT service desk tenders and contracts, 43 this year.
Updated 4 November 2026 · compiled by BidSkim Limited · How we count
- Awarded a month£250k
- Contracts a month1
- Won by SMEs24%
- Renewing in 6 months5
- Frameworks and DPSs3
- Live now1See them →
IT service desk contracts
Tap a region to see its contracts. Pick as many as you like.
25 contracts across the UK, of any size
Live now
1 IT service desk opportunity is open now
- Pre-market31 Oct 2026Service Desk and Service Management SolutionGlasgow City Council · Scotland
- Awarded16 Sep 2026Level 2 Helpdesk SupportNational Savings & Investments (NS&I) · LondonWon by Capgemini£2m
- Awarded18 Aug 202624/7 IT Service DeskLondon Borough of Redbridge · LondonWon by Agilisys£777k
- Awarded9 Jul 2026Norman Out of Hours ServiceLondon Metropolitan University · LondonWon by Northumbria University£47k
- Awarded2 Jun 2026
- Awarded19 May 2026FIRST LINE OUT OF HOURS SERVICE DESKMaritime and Coastguard AgencyWon by XMA Limited£194k
- Awarded30 Mar 2026PLM Service Management Support - PP-UKIFS-369UK Industrial Fusion Energy Ltd · South EastWon by Technia£400k
- Awarded2 Mar 2026Out Of Hours Service (IT)Aston University · West MidlandsWon by Northumbria University£186k
- Awarded19 Jan 2026Out of Hours Library and IT Support ServiceUniversity of Hertfordshire · East of EnglandWon by Northumbria University£155k
- Awarded15 Dec 2025Supply of a 1st Line Service DeskDepartment for Transport · LondonWon by Advanced Business Software and Solutions£4m
- Awarded23 Oct 2025Contract Award- Provision and management of IT service deskThe Royal Borough of Kensington and Chelsea · LondonWon by Agilisys£1.6m
- Awarded22 Sep 2025First Line Out-of-Hours Service Desk - ExtensionMaritime and Coastguard AgencyWon by Littlefish£93k
- Awarded18 Sep 2025IT Help Desk OutsourcingOffice of Rail and Road · LondonWon by Stone Group£145k
- Awarded1 Aug 2025QMinder Consultancy SupportLondon Metropolitan University · LondonWon by Qminder Limited£26k
- Awarded1 Aug 2025Service Desk - ICSDESNZ & DSIT Group CommercialWon by CGI£1.6m
- Awarded4 Jul 2025PICTS Contract 1: Service Desk and End User SupportSellafield Ltd · North WestWon by Atos£49k
- Awarded4 Jul 2025PICTS Contract #1: Service Desk and End User Support - 'Bridging Contract' onlySellafield Ltd · North WestWon by Atos£13m
- Awarded29 May 2025IT Incident Management and SupportThe Wheatley Housing Group Limited · ScotlandWon by Computacenter£191k
- Awarded24 Mar 2025GB-Glasgow: Service Desk Support & HostingStudent Loans Company · ScotlandWon by Corporate Project Solutions£31k
- Awarded14 Mar 2025Service Desk Telephone Support - Shared Technology ServicesLondon Borough of Brent · LondonWon by Node4£397k
- Awarded22 Jan 2025Provision of PPG and BAU Interim Support 2025Government Commercial Agency · LondonWon by Brickendon Consulting Limited£390k
- Awarded16 Nov 2024End User DevicesSheffield City Council · Yorkshire and the HumberWon by Specialist Computer Centres (SCC)
Where to bid
Where IT service desk tenders are run
Delta eSourcing3 60%- Jaggaer1 20%
myTenders1 20%
Tenders published in the last year that name the bid portal they run on.
Frameworks and DPS
3 frameworks for IT service desk work are running. None are open to join now.
Atos won the most IT service desk contracts by value
Each dot is one contract, coloured by who bought it.
CouncilsCentral governmentTransport and utilitiesEducationHousing
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1joint | Northumbria University West Midlands · SME · See every contract | 3 | £388k | 3 | ||
| 1joint | Littlefish London · See every contract | 3 | £93k | 3 | ||
| 3joint | Atos North West · See every contract | 2 | £13m | 1 | ||
| 3joint | Agilisys London · See every contract | 2 | £2.3m | 2 | ||
| 3joint | Node4 London · See every contract | 2 | £397k | 1 | ||
| 6joint | Advanced Business Software and Solutions London · See every contract | 1 | £4m | 1 | ||
| 6joint | Capgemini London · See every contract | 1 | £2m | 1 | ||
| 6joint | CGI | 1 | £1.6m | 1 | ||
| 6joint | Technia South East · SME · See every contract | 1 | £400k | 1 | ||
| 6joint | Brickendon Consulting Limited London · SME · See every contract | 1 | £390k | 1 |
7 more IT service desk contractors ranked. See the full ranking →
Win IT service desk contracts? Share your ranking.
Who buys
21 buyers awarded IT service desk contracts
Contracts with a published value in the last 2 years, from the type of buyer to the size of the contract.
4 buyers bought IT service desk more than once in the last 2 years
Each dot is a buyer, by how many IT service desk contracts it awarded in the last 2 years.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many IT service desk contracts it awarded against what they were worth. The busiest and biggest are named.
CouncilsCentral governmentTransport and utilitiesEducationHousing
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | Sellafield Ltd | 2 | £13m |
| 2 | London Borough of Brent | 2 | £397k |
| 3 | Maritime and Coastguard Agency | 2 | £287k |
| 4 | London Metropolitan University | 2 | £73k |
| 5 | Department for Transport | 1 | £4m |
| 6 | National Savings & Investments (NS&I) | 1 | £2m |
| 7 | DESNZ & DSIT Group Commercial | 1 | £1.6m |
| 8 | The Royal Borough of Kensington and Chelsea | 1 | £1.6m |
| 9 | London Borough of Redbridge | 1 | £777k |
| 10 | UK Industrial Fusion Energy Ltd | 1 | £400k |
92 IT service desk contracts awarded since 2021
- 232021
- 152022
- 172023
- 142024
- 142025
- 92026 so far
Prices
Half of IT service desk contracts are worth less than £194k
CouncilsCentral governmentTransport and utilitiesEducationHousing
The 10 biggest IT service desk contracts
- Sellafield LtdAtos · 4 Jul 2025
- Department for TransportAdvanced Business Software and Solutions · 15 Dec 2025
- National Savings & Investments (NS&I)Capgemini · 16 Sep 2026
- DESNZ & DSIT Group CommercialCGI · 1 Aug 2025
- The Royal Borough of Kensington and ChelseaAgilisys · 23 Oct 2025
- London Borough of RedbridgeAgilisys · 18 Aug 2026
- UK Industrial Fusion Energy LtdTechnia · 30 Mar 2026
- London Borough of BrentNode4 · 14 Mar 2025
- Government Commercial AgencyBrickendon Consulting Limited · 22 Jan 2025
- Maritime and Coastguard AgencyXMA Limited · 19 May 2026
Renewing contracts
14 IT service desk contracts come up for renewal in the next 12 months
5 in the next 6 months. The 3 ending soonest are shown in full.
Ends Feb 2027
Provision of Service Desk
Crown Prosecution Service · London · 3-year contract
Held by DXC Technology
Ends Mar 2027
DLUHC Service Desk Support Services
Ministry of Housing, Communities and Local Government · 3-year contract
Held by Littlefish
IT service desk contract for a councilLondon£100k to £1mEnds Mar 2027
IT service desk contract for a councilLondonValue not statedEnds Mar 2027
IT service desk contract for a central government bodyLondon£1m or moreEnds Jun 2027
IT service desk contract for a central government bodyUK-wide or not stated£1m or moreEnds Jun 2027
IT service desk contract for a charity or companyWalesValue not statedEnds Jul 2027
IT service desk contract for a transport or utility bodyNorth West£1m or moreEnds Sep 2027
Where and when
London awards the most IT service desk contracts
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
The regions as a table
| Region | Open now | Contracts | Value | Typical contract | Won the most | Bought the most | Renewing in 12 months |
|---|---|---|---|---|---|---|---|
| London | 0 | 12 | £9.4m | £397k | Agilisys and Node4 (2 each) | London Borough of Brent and London Metropolitan University (2 each) | 7 |
| North West | 0 | 2 | £13m | – | Atos (2) | Sellafield Ltd (2) | 2 |
| Scotland | 1 | 2 | £222k | – | – | – | 1 |
| Yorkshire and the Humber | 0 | 1 | Not published | – | – | – | 0 |
| West Midlands | 0 | 1 | £186k | – | – | – | 0 |
| East of England | 0 | 1 | £155k | – | – | – | 0 |
| South East | 0 | 1 | £400k | – | – | – | 1 |
| North East | 0 | 0 | Not published | – | – | – | 0 |
| East Midlands | 0 | 0 | Not published | – | – | – | 0 |
| South West | 0 | 0 | Not published | – | – | – | 0 |
| Wales | 0 | 0 | Not published | – | – | – | 1 |
| Northern Ireland | 0 | 0 | Not published | – | – | – | 0 |
Often bought with IT service desk
Related services
Key findings
- £250k a month
of IT service desk contracts awarded.
Typical contract £297k x 0.8 contracts a month, last 12 months. - 1
IT service desk contracts are awarded in a typical month.
25 contracts in the last 2 years. - 5
IT service desk contracts come up for renewal in the next 6 months.
Recurring contracts with a named supplier and a published end date before 4 May 2027. - 3
frameworks and DPSs are running for IT service desk work.
0 open to join now. - 24%
of IT service desk contracts are won by SMEs.
As recorded by the buyer, on 17 award notices.
How many IT service desk tenders and contracts are there?
| Last 12 months | Since November 2021 | |
|---|---|---|
| Notices published | 43 | 198 |
| Contracts awarded | 10 | 72 |
17 IT service desk contracts and frameworks end in the next 12 months, 16 of them recurring services. In the last two years, 21 buyers awarded IT service desk contracts to 17 suppliers.
Source: Find a Tender, Contracts Finder, Public Contracts Scotland, Sell2Wales and eTendersNI, to 4 November 2026. By Seamus White. How we count
Questions
How many IT service desk contracts does the UK public sector award?
25 in the 2 years to 4 November 2026, from 21 public buyers.
How much is a typical public sector IT service desk contract worth?
The median is £194k, and 53% are worth less than £250k.
Which part of the UK awards the most IT service desk contracts?
London: 12 of 25 in the 2 years to 4 November 2026, then the North West (2) and Scotland (2).
How many IT service desk contracts come up for renewal in the next 12 months?
14 contracts end and are likely to be re-let, the first on 11 February 2027. Another 1 ending is one-off work.
Are there frameworks or DPSs for IT service desk work that are open to join?
3 frameworks and DPSs for IT service desk work are running. None are open to join now.
What is included
A supplier runs the buyer's IT service desk: first-line contact, logging and resolution of incidents and requests, often with second-line desktop and server support.
- Outsourced IT service desk
- Service desk with end-user and desktop support
- Group-wide service desk with a common ITSM toolset
What is not included
- ITSM software only (see IT service management (ITSM) software)
- Device support and deployment without a desk (see End-user computing services)
- Whole outsourced IT (see Managed IT service (outsourced IT))
- Integration across several suppliers (see Service integration and management (SIAM))