Awarded 25 September 2026
Out of Hours Emergency Repairs Call Handling Service
Community Gateway Association · North West
Telephone answering service tenders and contracts
UK public sector, covering 600+ buyer sites
71 contracts awarded in the 24 months to 12 October 2026
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Updated 12 October 2026 · compiled by BidSkim Limited · How we count
Telephone answering service contracts ,
71 contracts across the UK, of any size
Recently awarded
The latest telephone answering service contracts awarded
Awarded 22 September 2026
Out of Hours Telephone Answering Service
Orwell Housing Association Ltd · East of England
Awarded 22 September 2026
Invitation to Tender for Temporary Call Handling Services
South Ribble Borough Council · North West
Awarded 28 August 2026
Out of Hours Service - Children's Social Care
Isle of Wight Council · South East
Awarded 3 August 2026
External Call Handling Service
Halton Housing · North West
Who wins · 24 months to October 2026
Careium won the most telephone answering service contracts
MCP Property Services won the most by value. Each dot is one contract, coloured by who bought it.
CouncilsHousing associationsNHS and healthSchools and collegesOther public bodies
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1 | Careium South East · SME · See every contract | 9 | £1.1m | 7 | ||
| 2joint | SPS Doorguard Ltd East Midlands · SME · See every contract | 5 | £582k | 5 | ||
| 2joint | Orbis Protect West Midlands · See every contract | 5 | £371k | 3 | ||
| 4 | Foundever West Midlands · See every contract | 4 | £3.1m | 4 | ||
| 5joint | Morgan Sindall London · See every contract | 3 | £2.8m | 3 | ||
| 5joint | Securitas Security Services (UK) Limited South East · SME · See every contract | 3 | £2.1m | 3 | ||
| 5joint | East of England Ambulance Service NHS Trust North East · See every contract | 3 | £919k | 2 | ||
| 8joint | MCP Property Services SME · See every contract | 2 | £87.3m | 1 | ||
| 8joint | Care Quality Services North West · See every contract | 2 | £866k | 2 | ||
| 8joint | MANGO DIRECT MARKETING LTD North West · SME · See every contract | 2 | £439k | 2 |
26 more telephone answering service contractors ranked. See the full ranking →
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Who buys
Housing associations award 55% of telephone answering service contracts
Contracts with a published value in the last 24 months, from the type of buyer to the size of the contract.
9 buyers bought telephone answering service more than once in the last 24 months
Each dot is a buyer, by how many telephone answering service contracts it awarded in the last 24 months.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many telephone answering service contracts it awarded against what they were worth. The busiest and biggest are named.
CouncilsHousing associationsNHS and healthSchools and collegesOther public bodies
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | ORBIT GROUP LIMITED | 3 | £356k |
| 2 | Golden Lane Housing Limited | 2 | £87.3m |
| 3 | Birmingham Community Healthcare NHS Foundation Trust | 2 | £883k |
| 4 | VIVID Housing Limited | 2 | £748k |
| 5 | Plymouth Community Homes | 2 | £89k |
| 6 | Aspire Housing | 2 | £83k |
| 7 | Wales & West Housing Group | 2 | £82k |
| 8 | Mid Devon District Council | 2 | Not published |
| 9 | Wealden District Council | 2 | Not published |
| 10 | Northern Gas Networks | 1 | £7.1m |
Prices
Half of telephone answering service contracts are worth less than £135k
Every contract with a published value, on a log scale, coloured by who bought it.
CouncilsHousing associationsNHS and healthSchools and collegesOther public bodies
The 10 biggest contracts hold 93% of the money
Coloured by who bought it.
- Golden Lane Housing LimitedMCP Property Services · 29 Jan 2025
- Northern Gas NetworksCADENT GAS LIMITED · 16 Mar 2026
- Foreign, Commonwealth and Development OfficeFoundever · 5 Jun 2025
- AbriMorgan Sindall · 13 Mar 2026
- SSEAnt Marketing Limited · 27 Feb 2025
- Surrey County CouncilSecuritas Security Services (UK) Limited · 27 Jun 2025
- The Guinness PartnershipCare Quality Services · 15 Apr 2026
- Aster GroupSomerset Lifeline T/A Deane Helpline · 21 Jan 2025
- The Coal AuthorityMRS Training & Rescue · 27 Aug 2025
- Birmingham Community Healthcare NHS Foundation TrustEast of England Ambulance Service NHS Trust · 2 Jul 2026
Where and when
The South East awards the most telephone answering service contracts. January and March are the busiest months.
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
See the regions as a table
| Region | Contracts | Value |
|---|---|---|
| South East | 16 | £5.9m |
| West Midlands | 8 | £648k |
| North West | 7 | £776k |
| East of England | 6 | £349k |
| London | 6 | £1.9m |
| Wales | 5 | £548k |
| East Midlands | 4 | £1.1m |
| South West | 4 | £89k |
| North East | 3 | £1.1m |
| Yorkshire and the Humber | 1 | £7.1m |
| Scotland | 1 | £43k |
| Northern Ireland | 1 | £450k |
Often bought with telephone answering service
Deadlines
Half of telephone answering service tenders close within 31 days of being published
Each dot is a telephone answering service tender published across the UK in the last 24 months, by how many days it was open. 49% closed within a month. Spot one a week late and 23% of the time to respond has gone.
Hear about new telephone answering service tenders the moment they're published →
Key findings
- 31 days
is how long the typical telephone answering service tender is open, from publication to deadline.
Median of 41 UK telephone answering service tenders published in the last 24 months. - 2
new telephone answering service tenders are published across the UK in a typical month.
43 in the last 24 months. - 93%
of the money is in the 10 biggest telephone answering service contracts.
Of 59 contracts with a published value. - 35%
of telephone answering service contracts are won by SMEs.
As recorded by the buyer, on 49 award notices. - 27%
of telephone answering service contracts are awarded in January and March.
19 of 71 contracts.
Questions
How many telephone answering service contracts does the UK public sector award?
71 in the 24 months to 12 October 2026, from 61 public buyers.
How long are telephone answering service tenders open for?
The median telephone answering service tender is open for 31 days from publication to deadline.
How much is a typical public sector telephone answering service contract worth?
The median is £135k, and 64% are worth less than £250k.
Who wins the most public sector telephone answering service contracts?
Careium won the most (9). MCP Property Services won the most by value (£87.3m).
Which buyers award the most telephone answering service contracts?
Housing associations award 55% of them.
What is included
Answering an organisation's lines out of hours, at peaks or as backup, and remote telephone answering and switchboard: logging emergency repairs, homelessness, social care, highways and anti-social behaviour calls, escalating to on-call staff or contractors, and taking overflow calls and messages.
- Council out-of-hours call handling
- Housing emergency repairs lines
- Anti-social behaviour reporting lines
- Temporary accommodation and children's social care out-of-hours referrals
- Overflow and secondary contact centre call handling
- Out-of-hours social media monitoring
- Telephone answering and message taking
- Outsourced switchboard and virtual receptionist services
What is not included
- A primary daytime contact centre (off.bizsup.contact-centre-outsourcing)
- Telecare monitoring (another industry: it-software, it.lob.telecare-monitoring-platform)
- Telecare mobile response (another industry: social-care, soc.equip.telecare-response-and-falls-pick-up)
- Alarm receiving centres (another industry: security, sec.monitor.alarm-receiving-centre)
- Clinical out-of-hours lines such as NHS 111 (another industry: healthcare, hlt.primary.nhs-111-integrated-urgent-care)
- Emergency duty social work and advice (another industry: social-care)
- The repairs themselves (another industry: construction-trades, con.repair.responsive-repairs)
- Agency call handlers directed by the buyer (another industry: recruitment-hr, rec.temp.office-admin-customer-service-staff)