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Contract awardedContracts FinderTelephone answering service

Repair, Maintenance and Associated Services

Provision of an out-of-hours call handling service for approximately 1,429 homes across England, Wales, and Northern Ireland. The service acts as the primary contact point for residents requiring emergency repairs and maintenance support outside of standard business hours, ensuring continuous coverage for the housing portfolio.

Open the official notice (opens in a new tab)
Awarded value
£87m
As published
Published
4 February 2025
Contracts Finder
Awarded
29 January 2025
MCP Property Services
Contract length
108 months
Ends 16 March 2034

What the buyer is asking for

Provision of out-of-hours call handling and emergency response services for housing association property maintenance and repair operations.

Category: Repair and maintenance services

Lifecycle

  1. Publishedon Contracts Finder
  2. Contract awardedto MCP Property Services
  3. Contract starts
  4. Contract ends

Similar telephone answering service contracts

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The buyer

Type
Housing association
Telephone answering service contracts, 24 months
2
Open telephone answering service tenders
0
Typical telephone answering service contract
£43.6m

See everything Golden Lane Housing Limited buys →

How it compares

644× the typical telephone answering service contract (£135k).

Cite this contract

Link
https://bidskim.com/tender/302542/repair-maintenance-and-associated-services
Buyer reference
BIP921509676
Open contracting ID
ocds-b5fd17-f31d81af-cce7-4c51-8a59-7850fac2fc13
Source
Contracts Finder
Last checked
12 October 2026

Golden Lane Housing Limited. Repair, Maintenance and Associated Services. Contract award, 4 February 2025. BidSkim, https://bidskim.com/tender/302542/repair-maintenance-and-associated-services (accessed 12 October 2026).