FCDO Centralised Telephony Operator Service

Foreign, Commonwealth and Development Office
Selective procedure
26 May 2025 to 25 May 2027

The service involves managing a centralised telephony operator function, utilising both dedicated and non-dedicated call handlers to route enquiries to the principal global telephone number. The scope covers global operations, requiring consistent service delivery across multiple international locations and time zones to ensure effective communication routing for the organisation.

Open the official notice

Awarded value: £2.5m; As published
Published: 6 June 2025; Contracts Finder
Awarded: 5 June 2025; Foundever
Contract length: 24 months; Ends 25 May 2027

What the buyer is asking for

Provision of centralised telephony operator and call handling services to manage global inbound routing for a large government department.

Category: Telecommunications services

Lifecycle

Publishedon Contracts Finder
6 June 2025
Contract awardedto Foundever
5 June 2025
Contract starts
26 May 2025
Contract ends
25 May 2027

The buyer

Type: Other public body
Telephone answering service contracts, 24 months: 1
Open telephone answering service tenders: 0
Typical telephone answering service contract: £2.5m

See everything Foreign, Commonwealth and Development Office buys →

How it compares

18.9× the typical telephone answering service contract (£135k).

Cite this contract

Link: https://bidskim.com/tender/230595/fcdo-centralised-telephony-operator-service
Buyer reference: tender_478497/1488622
Open contracting ID: ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e
Source: Contracts Finder
Last checked: 12 October 2026

Foreign, Commonwealth and Development Office. FCDO Centralised Telephony Operator Service. Contract award, 6 June 2025. BidSkim, https://bidskim.com/tender/230595/fcdo-centralised-telephony-operator-service (accessed 12 October 2026).