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Contract awardedFind a TenderTelephone answering service

Out of Hours Call Handling Service

  • Abri
  • South East
  • Selective procedure
  • 1 April 2026 to 31 March 2029

The contract involves managing urgent out-of-hours housing enquiries, including emergency repairs, serious incidents, and tenancy-related emergencies. The service requires a robust CRM system with audit trails, call recording, and scripting capabilities to ensure consistent, empathetic support for residents outside standard business hours.

Open the official notice (opens in a new tab)
Awarded value
£2.2m
As published
Published
10 June 2025
Find a Tender
Awarded
13 March 2026
Morgan Sindall
Contract length
36 months
Ends 31 March 2029

What the buyer is asking for

Provision of out-of-hours call handling and emergency response services for housing associations and property management organisations.

Lifecycle

  1. Publishedon Find a Tender
  2. Contract awardedto Morgan Sindall
  3. Contract starts
  4. Contract ends

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The buyer

Type
Housing association
Telephone answering service contracts, 24 months
1
Open telephone answering service tenders
0
Typical telephone answering service contract
£2.2m

See everything Abri buys →

How it compares

16.3× the typical telephone answering service contract (£135k).

Cite this contract

Link
https://bidskim.com/tender/323062/out-of-hours-call-handling-service
Buyer reference
P/ABRI 1009/2025
Open contracting ID
ocds-h6vhtk-054603
Source
Find a Tender
Last checked
12 October 2026

Abri. Out of Hours Call Handling Service. Contract award, 10 June 2025. BidSkim, https://bidskim.com/tender/323062/out-of-hours-call-handling-service (accessed 12 October 2026).