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Contract awardedFind a TenderTelephone answering service

Out of Hours Contact Centre Service

The service provides emergency telephone coverage for residents outside of standard business hours, including nights, weekends, and public holidays. The supplier must also provide overflow support during normal working hours when the internal team is unavailable. The scope includes potential integration of digital communication channels such as email and web chat, and the service must be capable of handling emergency situations involving immediate health and safety risks.

Open the official notice (opens in a new tab)
Awarded value
£805k
As published
Published
12 December 2025
Find a Tender
Awarded
15 April 2026
Care Quality Services
Contract length
36 months
Ends 30 June 2029

What the buyer is asking for

Provision of 24/7/365 out-of-hours contact centre services, including emergency telephone response, email, and web chat for housing association residents.

Lifecycle

  1. Publishedon Find a Tender
  2. Contract awardedto Care Quality Services
  3. Contract starts
  4. Contract ends

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The buyer

Type
Housing association
Telephone answering service contracts, 24 months
1
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0
Typical telephone answering service contract
£805k

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How it compares

6.0× the typical telephone answering service contract (£135k).

Cite this contract

Link
https://bidskim.com/tender/339568/out-of-hours-contact-centre-service
Buyer reference
PRJ1000165
Open contracting ID
ocds-h6vhtk-05f4dc
Source
Find a Tender
Last checked
12 October 2026

The Guinness Partnership. Out of Hours Contact Centre Service. Contract award, 12 December 2025. BidSkim, https://bidskim.com/tender/339568/out-of-hours-contact-centre-service (accessed 12 October 2026).