24/7 Hazard Line

The Coal Authority
East Midlands
Open procedure
1 October 2025 to 1 October 2028

Operation of a 24/7/365 emergency telephone line to receive reports of surface hazards. The service requires the deployment of competent persons to attend and assess reported hazards within compulsory coalfield areas, ensuring an on-site response within a 4-hour window from the time of initial report.

Open the official notice

Awarded value: £689k; As published
Published: 27 March 2025; Find a Tender
Awarded: 27 August 2025; MRS Training & Rescue
Contract length: 36 months; Ends 1 October 2028

What the buyer is asking for

Provision of 24/7 emergency telephone response and on-site hazard assessment services for public sector coalfield infrastructure management.

Lifecycle

Publishedon Find a Tender
27 March 2025
Contract awardedto MRS Training & Rescue
27 August 2025
Contract starts
1 October 2025
Contract ends
1 October 2028

The buyer

Type: Other public body
Telephone answering service contracts, 24 months: 1
Open telephone answering service tenders: 0
Typical telephone answering service contract: £689k

See everything The Coal Authority buys →

How it compares

5.1× the typical telephone answering service contract (£135k).

Cite this contract

Link: https://bidskim.com/tender/320015/24-7-hazard-line
Buyer reference: CA18/2/2/58
Open contracting ID: ocds-h6vhtk-04f98d
Source: Find a Tender
Last checked: 12 October 2026

The Coal Authority. 24/7 Hazard Line. Contract award, 27 March 2025. BidSkim, https://bidskim.com/tender/320015/24-7-hazard-line (accessed 12 October 2026).