Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

Brunelcare
South West
Open procedure
1 April 2027 to 31 March 2030

An out of hours contact centre service to manage emergency repairs, safety incidents, welfare checks, safeguarding alerts, lockouts, and resident access issues during evenings, weekends, and public holidays. The supplier will handle logging, monitoring, triage, and escalation, coordinating directly with daytime teams, DLOs, and specialist contractors across sheltered accommodation sites.

Open the official notice

Closes in 8 days· 20 October 2026

Estimated value: £282k; Buyer estimate
Published: 14 September 2026; Find a Tender
Deadline: 20 October 2026; 8 days left
Contract length: 36 months; Ends 31 March 2030

What the buyer is asking for

Provision of out of hours contact centre and call handling services for housing and welfare support.

Lifecycle

Publishedon Find a Tender
14 September 2026
Deadline for bids8 days left
20 October 2026
Contract awardedUsually published within a few months
Contract starts
1 April 2027

The buyer

Telephone answering service contracts, 24 months: 0
Open telephone answering service tenders: 1

See everything Brunelcare buys →

How it compares

2.1× the typical telephone answering service contract (£135k).

Open for 36 days, longer than most telephone answering service tenders (31 days).

Cite this tender

Link: https://bidskim.com/tender/3867047/procurement-for-an-out-of-hours-ooh-contact-centre-service-brunelcare
Buyer reference: BC.CS.H.26.019
Open contracting ID: ocds-h6vhtk-06f90a
Source: Find a Tender
Last checked: 12 October 2026

Brunelcare. Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare). Tender, 14 September 2026. BidSkim, https://bidskim.com/tender/3867047/procurement-for-an-out-of-hours-ooh-contact-centre-service-brunelcare (accessed 12 October 2026).