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Contract awardedFind a TenderTelephone answering service

Provision of Out of Hours Telephone Service

Provision of an out-of-hours telephone service to handle customer emergency repair reports outside of standard 08:00-17:00 weekday hours. The service includes routing calls during bank holidays, technical downtime, and team meetings, and requires the effective distribution of repair tasks to in-house trade operatives or external contractors.

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Awarded value
£745k
As published
Published
1 October 2024
Find a Tender
Awarded
21 January 2025
Somerset Lifeline T/A Deane Helpline
Contract length
108 months
Ends 27 April 2034

What the buyer is asking for

Provision of out-of-hours telephone contact centre services for property repair reporting and emergency work dispatch for housing associations.

Lifecycle

  1. Publishedon Find a Tender
  2. Contract awardedto Somerset Lifeline T/A Deane Helpline
  3. Contract starts
  4. Contract ends

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The buyer

Type
Housing association
Telephone answering service contracts, 24 months
1
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Typical telephone answering service contract
£745k

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How it compares

5.5× the typical telephone answering service contract (£135k).

Cite this contract

Link
https://bidskim.com/tender/876976/provision-of-out-of-hours-telephone-service
Buyer reference
AG - 0580 - 2020
Source
Find a Tender
Last checked
12 October 2026

Aster Group. Provision of Out of Hours Telephone Service. Contract award, 1 October 2024. BidSkim, https://bidskim.com/tender/876976/provision-of-out-of-hours-telephone-service (accessed 12 October 2026).