24/7 Clinical Call Handling Services

Birmingham Community Healthcare NHS Foundation Trust
North East
Direct award
2 July 2026 to 30 June 2027

The service provides a 24/7 citywide messaging function to centrally collate, monitor, and direct clinical messages and referrals to integrated multidisciplinary community teams. The supplier must follow a scheduled pathway of escalation and direct referrals to the appropriate management centre or team based on clinical urgency and priority.

Open the official notice

Awarded value: £661k; As published
Published: 2 July 2026; Find a Tender
Awarded: 2 July 2026; East of England Ambulance Service NHS Trust
Contract length: 12 months; Ends 30 June 2027

What the buyer is asking for

Provision of 24/7 clinical call handling and messaging services to support multidisciplinary community healthcare teams with urgent referral management.

Lifecycle

Publishedon Find a Tender
2 July 2026
Contract awardedto East of England Ambulance Service NHS Trust
2 July 2026
Contract starts
2 July 2026
Contract ends
30 June 2027

The buyer

Type: NHS and health body
Telephone answering service contracts, 24 months: 2
Open telephone answering service tenders: 0
Typical telephone answering service contract: £442k

See everything Birmingham Community Healthcare NHS Foundation Trust buys →

How it compares

4.9× the typical telephone answering service contract (£135k).

Cite this contract

Link: https://bidskim.com/tender/3634307/24-7-clinical-call-handling-services
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-06c293
Source: Find a Tender
Last checked: 12 October 2026

Birmingham Community Healthcare NHS Foundation Trust. 24/7 Clinical Call Handling Services. Contract award, 2 July 2026. BidSkim, https://bidskim.com/tender/3634307/24-7-clinical-call-handling-services (accessed 12 October 2026).