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Contract awardedFind a TenderFramework call-offTelephone answering service

N/A

Provision of 10 full-time call handling agents and one team manager to support core call centre operations. The contract also includes the supply of ad-hoc agents specifically to provide surge capacity during severe weather events, ensuring operational resilience for customer contact services.

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Awarded value
£2m
As published
Published
21 June 2024
Find a Tender
Awarded
27 February 2025
Ant Marketing Limited
Contract length
Not stated

What the buyer is asking for

Provision of outsourced call centre staffing solutions, including dedicated customer service agents and team management for high-volume operational support.

Lifecycle

  1. Publishedon Find a Tender
  2. Contract awardedto Ant Marketing Limited
  3. Contract starts
  4. Contract endsEnd date not published

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The buyer

Type
Other public body
Telephone answering service contracts, 24 months
1
Open telephone answering service tenders
0
Typical telephone answering service contract
£2m

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How it compares

14.8× the typical telephone answering service contract (£135k).

Cite this contract

Link
https://bidskim.com/tender/3137378/n-a
Buyer reference
Not published
Source
Find a Tender
Last checked
12 October 2026

SSE. N/A. Contract award, 21 June 2024. BidSkim, https://bidskim.com/tender/3137378/n-a (accessed 12 October 2026).