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Contract awardedFind a TenderTelephone answering service

Call Handling Services

Provision of a 24/7 emergency call handling service to receive, classify, and manage reports of suspected gas leaks. The service involves collecting essential incident data, including location and control valve status, and coordinating the immediate dispatch of engineers to isolate supplies and ensure public safety in compliance with Gas Safety (Management) Regulations 1996.

Open the official notice (opens in a new tab)
Awarded value
£7.1m
As published
Published
16 March 2026
Find a Tender
Awarded
16 March 2026
CADENT GAS LIMITED
Contract length
60 months
Ends 30 April 2031

What the buyer is asking for

Provision of 24/7 emergency call handling and incident management services for critical gas safety and infrastructure reporting requirements.

Lifecycle

  1. Publishedon Find a Tender
  2. Contract awardedto CADENT GAS LIMITED
  3. Contract starts
  4. Contract ends

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The buyer

Type
Other public body
Telephone answering service contracts, 24 months
1
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0
Typical telephone answering service contract
£7.1m

See everything Northern Gas Networks buys →

How it compares

52× the typical telephone answering service contract (£135k).

Cite this contract

Link
https://bidskim.com/tender/354501/call-handling-services
Buyer reference
ocds-h6vhtk-066b69
Open contracting ID
ocds-h6vhtk-066b69
Source
Find a Tender
Last checked
12 October 2026

Northern Gas Networks. Call Handling Services. Contract award, 16 March 2026. BidSkim, https://bidskim.com/tender/354501/call-handling-services (accessed 12 October 2026).