Service Desk and Service Management Solution

Glasgow City Council
Scotland

Pre-procurement market engagement for a council-wide Service Desk and ITSM solution covering incident, request, problem and change management, ITSM tooling, end-user support, service integration, reporting and analytics, automation and AI-enabled self-service, plus transition and mobilisation. This is a market engagement notice only and does not constitute a call for competition.

See where to bid

Estimated value: Not published; No value in the notice
Published: 21 October 2026
Deadline: Not published
Contract length: Not stated

What the contract covers

Services contract

Provision of IT service desk, ITSM tooling and end-user support services for council-wide ICT operations.

Procure a Service Desk and Service Management solution and associated support services for the delivery of ICT services across the organisation

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Lot 2	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Certifications asked for: None stated
Lots: 2
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72253000

Services in this tender

Outsourced IT service deskMain service£194k typicalService desk and service management solution with support services

Lifecycle

Published
21 October 2026
Deadline for bidsNot published
Contract awardedUsually published within a few months
Contract starts

The buyer

Glasgow City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

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Contact details

Email: Locked
Phone: Locked
Website: Locked
Address: Locked

See everything Glasgow City Council buys

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Cite this tender

Link: https://bidskim.com/tender/3892201/service-desk-and-service-management-solution
Buyer reference: org-3
Last checked: 5 November 2026

Glasgow City Council. Service Desk and Service Management Solution. Tender, 21 October 2026. BidSkim, https://bidskim.com/tender/3892201/service-desk-and-service-management-solution (accessed 5 November 2026).