PICTS Contract 1: Service Desk and End User Support

Sellafield Ltd
North West
3 September 2025 to 2 September 2027

Provision of comprehensive ICT service desk and end user support services. The contract involves managing technical support requests and end-user assistance within a complex organisational infrastructure.

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Awarded value: £49k; As published
Published: 4 July 2025
Awarded: 4 July 2025; Atos
Contract length: 24 months; Ends 2 September 2027

What the contract covers

ICT service contract

Provision of managed ICT service desk and end user support services for large-scale enterprise IT environments.

ICT service desk services
End user support services

Terms and requirements

Contract type: ICT service contract
Contract dates: 3 September 2025 to 2 September 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72222300

Services in this contract

Outsourced IT service deskMain service£194k typicalICT service desk and end user support

Lifecycle

Published
4 July 2025
Contract awardedto Atos
4 July 2025
Contract starts
3 September 2025
Contract ends
2 September 2027

The buyer

Sellafield Ltd

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

Atos

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

Contact details

Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/967512/picts-contract-1-service-desk-and-end-user-support
Buyer reference: C11311
Last checked: 5 November 2026

Sellafield Ltd. PICTS Contract 1: Service Desk and End User Support. Contract award, 4 July 2025. BidSkim, https://bidskim.com/tender/967512/picts-contract-1-service-desk-and-end-user-support (accessed 5 November 2026).