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Contract awardedIT service desk

PLM Service Management Support - PP-UKIFS-369

The contract provides ITIL4-aligned helpdesk support (1st–3rd line) for 270 to 500 users, including migration from an existing Ivanti ticketing system to a new STEP platform. The scope covers platform administration, IAM, license monitoring, dashboard maintenance, and training for 20 PLM capabilities, alongside support for industrial partner onboarding and cloud migration. Personnel must hold BPSS and SC security clearances.

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Awarded value
£400k
As published
Published
10 December 2025
Awarded
30 March 2026
Technia
Contract length
12 months
Ends 6 April 2027

What the contract covers

Service contract

Provision of managed service desk support, platform administration, and user training for Dassault 3DEXPERIENCE PLM software environments.

  • Embedded ITIL4-aligned helpdesk support for the Dassault 3DEXPERIENCE PLM system, providing 1st–3rd line support for approximately 270 users initially, scaling to approximately 500 users
  • Liaison with Dassault for 4th-line support for the Dassault 3DEXPERIENCE PLM system
  • Platform administration for the Dassault 3DEXPERIENCE PLM system
  • User training for the Dassault 3DEXPERIENCE PLM system

Terms and requirements

Contract type
Service contract
Procedure
Open procedure
Initial term
12 months
Extensions
6 months
Longest it can run
18 months
Contract dates
6 April 2026 to 6 April 2027
Certifications asked for
BPSS, SC clearance
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
72222300, 72253000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Technia
  3. Contract starts
  4. Contract ends
The buyer

UK Industrial Fusion Energy Ltd

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The supplier

Technia

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Cite this contract

Link
https://bidskim.com/tender/339061/plm-service-management-support-pp-ukifs-369
Buyer reference
PP-UKIFS-369
Open contracting ID
ocds-h6vhtk-05f2ce
Last checked
5 November 2026

UK Industrial Fusion Energy Ltd. PLM Service Management Support - PP-UKIFS-369. Contract award, 10 December 2025. BidSkim, https://bidskim.com/tender/339061/plm-service-management-support-pp-ukifs-369 (accessed 5 November 2026).