SSE Service Desk, End User Services, Cloud Operations and SIAM Services

The contract covers the delivery of a transformed IT operating model including service desk functions, end user services, cloud operations, and SIAM capabilities. This is part of a broader cloud-first and cloud-native modernisation programme, requiring the successful partner to manage complex service integration and customer-centric support across the organisation's evolving digital infrastructure.

Open the official notice

Awarded value: Not published; No value in the notice
Published: 17 July 2026
Awarded: 2 June 2026
Contract length: Not stated

What the contract covers

Services contract

Provision of managed IT service desk, end user computing, cloud operations, and service integration and management (SIAM) support services.

Implement a more focused, responsive and customer centric EUS (End user services), SD (Service Desk), Cloud Operations, and SIAM (service integration and management services) as part of Programme Compass, while applications are modernised and a cloud first and cloud native strategy is adopted.

Terms and requirements

Contract type: Services contract
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72510000

Services in this contract

Outsourced IT service deskMain service£194k typicalOutsourced IT service desk tower of the Programme Compass IT services
Cloud migration and managed cloud services£528k typicalCloud operations tower
End-user computing services£148k typicalEnd user services tower
Service integration and management (SIAM)£11.6m typicalSIAM tower

Lifecycle

Published
17 July 2026
Contract awarded
2 June 2026
Contract starts
Contract endsEnd date not published

The buyer

SSE

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

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Contact details

Email: Locked
Address: Locked

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Cite this contract

Link: https://bidskim.com/tender/3844442/sse-service-desk-end-user-services-cloud-operations-and-siam-services
Buyer reference: ocds-h6vhtk-04db3f
Last checked: 5 November 2026

SSE. SSE Service Desk, End User Services, Cloud Operations and SIAM Services. Contract award, 17 July 2026. BidSkim, https://bidskim.com/tender/3844442/sse-service-desk-end-user-services-cloud-operations-and-siam-services (accessed 5 November 2026).