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Out of Hours Library and IT Support Service

Remote delivery of out-of-hours IT and library support services for a user base of approximately 30,000 students and 3,360 staff. The service requires integration with existing university systems to provide continuous support outside of standard operating hours.

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Awarded value
£155k
As published
Published
13 January 2025
Awarded
19 January 2026
Northumbria University
Contract length
36 months
Ends 19 January 2029

What the contract covers

Service

Provision of remote out-of-hours IT and library helpdesk support services for higher education students and staff members.

  • Provision of an out-of-hours IT and Library Support Service to approximately 30,000+ students and 3,360 staff

Terms and requirements

Contract type
Service
Contract dates
19 January 2026 to 19 January 2029
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
72253000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Northumbria University
  3. Contract starts
  4. Contract ends
The buyer

University of Hertfordshire

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The supplier

Northumbria University

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Cite this contract

Link
https://bidskim.com/tender/902326/out-of-hours-library-and-it-support-service
Buyer reference
24042
Last checked
5 November 2026

University of Hertfordshire. Out of Hours Library and IT Support Service. Contract award, 13 January 2025. BidSkim, https://bidskim.com/tender/902326/out-of-hours-library-and-it-support-service (accessed 5 November 2026).