Out Of Hours Service (IT)

Aston University
West Midlands
1 June 2026 to 31 May 2029

Provision of managed IT support services covering evenings, weekends, bank holidays, and university closure days. The service focuses on maintaining continuity for the university's call logging management system, ensuring technical support remains available outside of standard office hours.

Open the official notice

Awarded value: £186k; As published
Published: 2 March 2026
Awarded: 2 March 2026; Northumbria University
Contract length: 36 months; Ends 31 May 2029

What the contract covers

Provision of out-of-hours IT service desk support and call logging management for university IT infrastructure and user systems.

Out-of-hours coverage for the call logging management system to ensure IT support continues during evenings, weekends, bank holidays and university closure days

Terms and requirements

Initial term: 36 months
Contract dates: 1 June 2026 to 31 May 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72253000

Services in this contract

Outsourced IT service deskMain service£194k typicalOut-of-hours IT support call logging coverage

Lifecycle

Published
2 March 2026
Contract awardedto Northumbria University
2 March 2026
Contract starts
1 June 2026
Contract ends
31 May 2029

The buyer

Aston University

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The supplier

Northumbria University

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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/351793/out-of-hours-service-it
Buyer reference: 1218
Open contracting ID: ocds-h6vhtk-065f1f
Last checked: 5 November 2026

Aston University. Out Of Hours Service (IT). Contract award, 2 March 2026. BidSkim, https://bidskim.com/tender/351793/out-of-hours-service-it (accessed 5 November 2026).