Service Desk - ICS

DESNZ & DSIT Group Commercial
Selective procedure
28 August 2025 to 31 July 2026

Provision of service desk support for the Integrated Corporate Services (ICS) function. The contract involves managing IT support requests and technical assistance for departmental cloud environments, delivered as a call-off under the G-Cloud 14 framework.

Open the official notice

Awarded value: £1.6m; As published
Published: 1 September 2025
Awarded: 1 August 2025; CGI
Contract length: 11 months; Ends 31 July 2026

What the contract covers

Call-off contract under CCS Gcloud 14, Lot 3 Cloud Support

Provision of managed IT service desk support and technical helpdesk services for government department cloud infrastructure and digital operations.

ICS Service Desk Support

Terms and requirements

Contract type: Call-off contract under CCS Gcloud 14, Lot 3 Cloud Support
Procedure: Selective procedure
Initial term: 11 months
Contract dates: 28 August 2025 to 31 July 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 72000000

Services in this contract

Outsourced IT service deskMain service£194k typicalICS service desk support

Lifecycle

Published
1 September 2025
Contract awardedto CGI
1 August 2025
Contract starts
28 August 2025
Contract ends
31 July 2026

The buyer

DESNZ & DSIT Group Commercial

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

Buys most

Contact details

Email: Locked
Address: Locked

See everything DESNZ & DSIT Group Commercial buys

The supplier

CGI

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything CGI has won

Similar IT service desk contracts and prices

24 IT service desk contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/210186/service-desk-ics
Buyer reference: tender_484339/1512074
Open contracting ID: ocds-b5fd17-a8e85e9e-13e1-405f-ad51-40a127b20a9b
Last checked: 4 November 2026

DESNZ & DSIT Group Commercial. Service Desk - ICS. Contract award, 1 September 2025. BidSkim, https://bidskim.com/tender/210186/service-desk-ics (accessed 4 November 2026).