FIRST LINE OUT OF HOURS SERVICE DESK

Maritime and Coastguard Agency
Selective procedure
19 May 2026 to 19 May 2028

The service requires 365-day-a-year IT support coverage, specifically operating from 17:00 to 07:00 on weekdays and providing full 24-hour availability across all weekends and bank holidays. The scope involves managing first-line IT service desk requests globally, supporting users across the UK, British Overseas Territories, the Channel Islands, the Isle of Man, and international locations.

Open the official notice

Awarded value: £194k; As published
Published: 28 July 2026
Awarded: 19 May 2026; XMA Limited
Contract length: 24 months; Ends 19 May 2028

What the contract covers

Services contract

Provision of out-of-hours IT service desk support, including 24-hour coverage for weekends, bank holidays, and weekday overnight periods.

Operate an out-of-hours IT Service Desk seven days a week, covering 17:00-07:00 on weekdays and providing full 24-hour coverage across weekends and bank holidays, totalling 365 days a year

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 19 May 2026 to 19 May 2028
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72261000

Services in this contract

Outsourced IT service deskMain service£194k typicalFirst-line out-of-hours IT service desk, 365 days a year

Lifecycle

Published
28 July 2026
Contract awardedto XMA Limited
19 May 2026
Contract starts
19 May 2026
Contract ends
19 May 2028

The buyer

Maritime and Coastguard Agency

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

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Contact details

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Email: Locked
Address: Locked

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The supplier

XMA Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3848331/first-line-out-of-hours-service-desk
Buyer reference: tender_513325/1597925
Open contracting ID: ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194
Last checked: 5 November 2026

Maritime and Coastguard Agency. FIRST LINE OUT OF HOURS SERVICE DESK. Contract award, 28 July 2026. BidSkim, https://bidskim.com/tender/3848331/first-line-out-of-hours-service-desk (accessed 5 November 2026).