Service Desk Telephone Support - Shared Technology Services

London Borough of Brent
London
Open procedure
1 April 2025 to 31 March 2026

Provision of 24/7/365 first-line telephone support for three partner councils and the LGA. The service operates alongside existing onsite, UAT, and central service desk teams to resolve IT-related incidents and requests across networks, messaging, collaboration services, and end-user devices including laptops, tablets, and mobile phones.

Open the official notice

Awarded value: £397k; As published
Published: 25 November 2024
Awarded: 14 March 2025; Node4
Contract length: 12 months; Ends 31 March 2026

What the contract covers

Service contract

Provision of 24/7/365 first-line IT service desk telephone support for local authority infrastructure and end-user device management.

24 x 7 x 365 first-line telephone support for the three council partners—London Borough of Brent, London Borough of Lewisham and London Borough of Southwark—and the LGA
Service desk support to resolve IT-related incidents and requests, alongside the STS onsite, UAT and central service desk teams, including supported networks, messaging and collaboration services and end-user devices such as laptops, tablets and mobile phones

Terms and requirements

Contract type: Service contract
Procedure: Open procedure
Initial term: 12 months
Extensions: 12 months
Longest it can run: 24 months
Contract dates: 1 April 2025 to 31 March 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 72000000, 79500000

Services in this contract

Outsourced IT service deskMain service£194k typical24x7x365 first-line telephone service desk support

Lifecycle

Published
25 November 2024
Contract awardedto Node4
14 March 2025
Contract starts
1 April 2025
Contract ends
31 March 2026

The buyer

London Borough of Brent

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

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Contact details

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Email: Locked
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The supplier

Node4

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/243240/service-desk-telephone-support-shared-technology-services
Buyer reference: LBBRENT001-DN750540-03566312
Open contracting ID: ocds-b5fd17-c36230ac-4e3f-4064-85d8-fb48328d693c
Last checked: 4 November 2026

London Borough of Brent. Service Desk Telephone Support - Shared Technology Services. Contract award, 25 November 2024. BidSkim, https://bidskim.com/tender/243240/service-desk-telephone-support-shared-technology-services (accessed 4 November 2026).