BidSkim
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Service market

IT service management software contracts

UK public sector · 120 contracts awarded in the 12 months to 6 October 2026

Covering 600+ buyer portals · 5 years of records · Updated 6 October 2026 · How we count

Contracts awarded
120
Last 12 months
Median contract
£209k
Recorded value
Recorded value
£165m
114 of 119 main-service contracts have a published value
Buyers
100
Suppliers
43

BidSkim assigns contracts to services from the notice text. How services are assigned

What stands out

  • The five suppliers that won the most IT service management software contracts took 42% of them (50 of 120).
  • The median contract, £209k, is 90% above the median across it & software contracts (£110k).
  • NHS England awarded 3% of the IT service management software contracts (4 of 120).

Who buys IT service management software

By contracts awarded, the 12 months to 6 October 2026.

  1. 1NHS England4 contracts
  2. 2Police Digital Service3 contracts
  3. 3Ministry of Defence3 contracts
  4. 4East Sussex County Council3 contracts
  5. 5Department for Transport3 contracts
  6. 6NHS South, Central and West Commissioning Support Unit3 contracts
  7. 7H M REVENUE & CUSTOMS2 contracts
  8. 8Scottish Police Authority2 contracts
  9. 9Public Services Delivery Scotland2 contracts
  10. 10Rotherham Metropolitan Borough Council2 contracts

Top IT service management software contractors by contracts won

The 12 months to 6 October 2026.

  1. 1Softcat17 contracts
  2. 2Halo Service Solutions12 contracts
  3. 3Freshworks10 contracts
  4. 4Specialist Computer Centres (SCC)6 contracts
  5. 5Hornbill5 contracts
  6. 6Zoho Corporation5 contracts
  7. 7ServiceNow4 contracts
  8. 8Phoenix Software4 contracts
  9. 9TOPDESK UK Limited4 contracts
  10. 10CDW3 contracts

Latest and largest awards

Each links to the official notice.

Latest

Largest

Contracts awarded by quarter

35Q4 2025*29Q1 202630Q2 202626Q3 20260Q4 2026*
* part quarter

Where the contracts were awarded

England 105 · Scotland 9 · Wales 5 · Northern Ireland 1

London15Yorkshire and The Humber12South West10Scotland9North East8South East7East of England6North West5West Midlands4Wales4East Midlands3Northern Ireland1UK-wide or not stated36

What is included

Service desk and IT service management platforms used to log, route and resolve IT incidents and requests.

  • IT helpdesk and ticketing software
  • ITSM tools
  • Managed service of a ServiceNow platform
  • Renewals and extensions of service desk tooling

What is not included

  • Outsourced service desk staff -> it.infra.it-service-desk
  • Ticketing for public or customer enquiries -> it.ent.crm
  • Infrastructure monitoring -> it.infra.infrastructure-monitoring
  • Non-ITSM applications built on ServiceNow -> it.dev.low-code-platform-development

Often bought by the same buyers