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Contract awardedFramework call-offIT service desk

Provision of Service Desk

Provision of a comprehensive IT service desk function to support organisational operations. The scope includes the delivery of helpdesk services, incident management, and technical support for end-users. The service is designed to maintain operational continuity and resolve technical issues within a large-scale enterprise environment.

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Awarded value
Not published
Published
5 December 2023
Awarded
5 June 2023
DXC Technology
Contract length
36 months
Ends 18 February 2027

What the contract covers

Services contract

Provision of managed IT service desk and helpdesk support services for large-scale public sector organisational IT infrastructure and operations.

Terms and requirements

Contract type
Services contract
Procedure
Selective procedure
Initial term
36 months
Contract dates
19 February 2024 to 18 February 2027
Certifications asked for
None stated
Suitable for SMEs
Yes
Suitable for charities and social enterprises
Yes
Category
Services
CPV codes
72253100

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto DXC Technology
  3. Contract starts
  4. Contract ends
The buyer

Crown Prosecution Service

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
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Buys mostLocked
Contact details
Email
Locked
Address
Locked
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The supplier

DXC Technology

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
Locked
Size
Locked
Companies House number
Locked
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Cite this contract

Link
https://bidskim.com/tender/204705/provision-of-service-desk
Buyer reference
tender_355532/1290419
Open contracting ID
ocds-b5fd17-a4952010-2544-4f00-be96-63e799574574
Last checked
5 November 2026

Crown Prosecution Service. Provision of Service Desk. Contract award, 5 December 2023. BidSkim, https://bidskim.com/tender/204705/provision-of-service-desk (accessed 5 November 2026).