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Contract awardedFramework call-offIT service desk

Supply of a 1st Line Service Desk

Provision of a fully managed 1st line IT service desk to support departmental users. The service involves handling incoming technical queries, incident management, and service requests to ensure operational continuity for the department's IT infrastructure.

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Awarded value
£4m
As published
Published
31 December 2025
Awarded
15 December 2025
Advanced Business Software and Solutions
Contract length
36 months
Ends 27 November 2028

What the contract covers

Managed service

Provision of a fully managed 1st line IT service desk to support internal business operations and end-user technical requirements.

  • Provision of a fully managed 1st Line Service Desk for Department for Transport (DfT)

Terms and requirements

Contract type
Managed service
Procedure
Selective procedure
Initial term
36 months
Contract dates
28 November 2025 to 27 November 2028
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
72000000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Advanced Business Software and Solutions
  3. Contract starts
  4. Contract ends
The buyer

Department for Transport

Type
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Contracts, 24 months
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Recorded value
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Typical contract
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IT service desk contracts, 24 months
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Buys mostLocked
Contact details
Email
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Address
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See everything Department for Transport buys
The supplier

Advanced Business Software and Solutions

Contracts won, 24 months
Locked
Value won, 24 months
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Buyers, 24 months
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Size
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Companies House number
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Main buyersLocked
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Cite this contract

Link
https://bidskim.com/tender/7749/supply-of-a-1st-line-service-desk
Buyer reference
tender_506708/1542266
Open contracting ID
ocds-b5fd17-062c2336-a540-4761-bf6d-2bfca5163fa2
Last checked
5 November 2026

Department for Transport. Supply of a 1st Line Service Desk. Contract award, 31 December 2025. BidSkim, https://bidskim.com/tender/7749/supply-of-a-1st-line-service-desk (accessed 5 November 2026).