IT Incident Management and Support

The Wheatley Housing Group Limited
Scotland
Open procedure

Provision of IT incident management and technical support services to ensure the operational continuity of IT systems. The scope covers the management of technical incidents, service desk support, and system maintenance to resolve issues effectively within a housing group environment.

Open the official notice

Awarded value: £191k; As published
Published: 5 June 2025
Awarded: 29 May 2025; Computacenter
Contract length: Not stated

What the contract covers

Services contract

Provision of professional IT incident management and technical support services for enterprise-level systems and infrastructure.

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 50324000

Services in this contract

Outsourced IT service deskMain service£194k typicalIT incident management and support services

Lifecycle

Published
5 June 2025
Contract awardedto Computacenter
29 May 2025
Contract starts
Contract endsEnd date not published

The buyer

The Wheatley Housing Group Limited

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

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Contact details

Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

Computacenter

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Phone: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/360660/it-incident-management-and-support
Buyer reference: org-368
Open contracting ID: ocds-r6ebe6-0000800866
Last checked: 5 November 2026

The Wheatley Housing Group Limited. IT Incident Management and Support. Contract award, 5 June 2025. BidSkim, https://bidskim.com/tender/360660/it-incident-management-and-support (accessed 5 November 2026).