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Norman Out of Hours Service

Provision of an out-of-hours IT support service to manage technical queries and system issues during non-business hours. The service is delivered as a managed support function to ensure continuous IT availability for university operations.

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Awarded value
£47k
As published
Published
9 July 2026
Awarded
9 July 2026
Northumbria University
Contract length
12 months
Ends 11 February 2027

What the contract covers

Service contract

Provision of out-of-hours IT support services to provide technical assistance and helpdesk coverage outside of standard university operating hours.

  • Out-of-hours IT support service

Terms and requirements

Contract type
Service contract
Procedure
Direct award
Initial term
12 months
Contract dates
12 February 2026 to 11 February 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
CPV codes
72222300

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Northumbria University
  3. Contract starts
  4. Contract ends
The buyer

London Metropolitan University

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The supplier

Northumbria University

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Cite this contract

Link
https://bidskim.com/tender/3636374/norman-out-of-hours-service
Buyer reference
LMU20251934
Open contracting ID
ocds-h6vhtk-06c6f1
Last checked
5 November 2026

London Metropolitan University. Norman Out of Hours Service. Contract award, 9 July 2026. BidSkim, https://bidskim.com/tender/3636374/norman-out-of-hours-service (accessed 5 November 2026).