Contract Award- Provision and management of IT service desk

The Royal Borough of Kensington and Chelsea
London
16 November 2025 to 15 November 2030

The provision and management of the IT service desk via a direct award through the Crown Commercial Services Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management.

Open the official notice

Awarded value: £1.6m; As published
Published: 26 January 2026
Awarded: 23 October 2025; Agilisys
Contract length: 60 months; Ends 15 November 2030

What the contract covers

Service

Provision and management of IT service desk support services for public sector operations.

Provision and management of the IT service desk

Terms and requirements

Contract type: Service
Contract dates: 16 November 2025 to 15 November 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000

Services in this contract

Outsourced IT service deskMain service£194k typicalProvision and management of an IT service desk

Lifecycle

Published
26 January 2026
Contract awardedto Agilisys
23 October 2025
Contract starts
16 November 2025
Contract ends
15 November 2030

The buyer

The Royal Borough of Kensington and Chelsea

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
IT service desk contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Agilisys

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Agilisys has won

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Cite this contract

Link: https://bidskim.com/tender/238119/contract-award-provision-and-management-of-it-service-desk
Buyer reference: BIP1009284754
Open contracting ID: ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94
Last checked: 5 November 2026

The Royal Borough of Kensington and Chelsea. Contract Award- Provision and management of IT service desk. Contract award, 26 January 2026. BidSkim, https://bidskim.com/tender/238119/contract-award-provision-and-management-of-it-service-desk (accessed 5 November 2026).