User Research Platform - Ballpark

Genomics England Ltd
London

Subscription to a user research platform enabling unmoderated testing including card sorting, tree testing, and live prototype testing. The solution must support remote moderated sessions with a secure digital observation room for internal stakeholders to observe research activities.

Open the official notice

Awarded value: £24k; As published
Published: 25 March 2026
Awarded: 25 March 2026; Boxxe
Contract length: Not stated

What the contract covers

Platform

Provision of a cloud-based user research platform for conducting unmoderated usability testing and remote moderated research sessions with secure digital observation.

A user research platform enabling user researchers to conduct unmoderated user tests, including card sort, tree test and live/prototype test
A user research platform enabling GEL colleagues to observe remote moderated sessions via a secure digital observation room

Terms and requirements

Contract type: Platform
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Supplies
CPV codes: 48517000

Services in this contract

User research platformsMain service£100k typicalUser research platform for unmoderated tests and remote moderated sessions

Lifecycle

Published
25 March 2026
Contract awardedto Boxxe
25 March 2026
Contract starts
Contract endsEnd date not published

The buyer

Genomics England Ltd

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Usability testing tools contracts, 24 months: Locked

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Contact details

Email: Locked
Address: Locked

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The supplier

Boxxe

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/1089331/user-research-platform-ballpark
Buyer reference: GEL-ST-26030
Last checked: 4 November 2026

Genomics England Ltd. User Research Platform - Ballpark. Contract award, 25 March 2026. BidSkim, https://bidskim.com/tender/1089331/user-research-platform-ballpark (accessed 4 November 2026).