Duty States System - Maintenance and Support (2025-2028)

Lancashire Constabulary
North West
Direct award
1 August 2025 to 31 July 2028

Renewal of maintenance and support services for the existing Duty States software system provided by Crown Computing. The contract ensures continued operational support, system updates, and technical assistance for the platform over a three-year period.

Open the official notice

Awarded value: £124k; As published
Published: 23 July 2025
Awarded: 1 July 2025; Crown Computing
Contract length: 36 months; Ends 31 July 2028

What the contract covers

Goods contract

Provision of ongoing software maintenance and technical support services for the Duty States workforce management and scheduling information system.

Maintenance and support of the Duty States system

Terms and requirements

Contract type: Goods contract
Procedure: Direct award
Initial term: 36 months
Contract dates: 1 August 2025 to 31 July 2028
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Goods
CPV codes: 48000000

Services in this contract

Emergency services duty management, availability and responder alertingMain service£152k typicalMaintenance and support of police Duty States duty rostering system

Lifecycle

Published
23 July 2025
Contract awardedto Crown Computing
1 July 2025
Contract starts
1 August 2025
Contract ends
31 July 2028

The buyer

Lancashire Constabulary

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Duty management software contracts, 24 months: Locked

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Contact details

Email: Locked
Address: Locked

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The supplier

Crown Computing

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Crown Computing has won

Similar duty management software contracts and prices

5 duty management software contracts were awarded in the North West in the last 24 months. See who won them and what they went for, next to this one.

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Cite this contract

Link: https://bidskim.com/tender/109920/duty-states-system-maintenance-and-support-2025-2028
Buyer reference: In-Tend - 2431
Open contracting ID: ocds-b5fd17-58601203-f06f-4c1b-bd67-e6e57c24779c
Last checked: 5 November 2026

Lancashire Constabulary. Duty States System - Maintenance and Support (2025-2028). Contract award, 23 July 2025. BidSkim, https://bidskim.com/tender/109920/duty-states-system-maintenance-and-support-2025-2028 (accessed 5 November 2026).