Case Management System for the HR team

London Borough of Islington
London
Selective procedure
24 March 2025 to 23 March 2027

Implementation of a dedicated HR case management software solution to track, manage, and report on employee-related cases. The scope includes system configuration, data migration, and ongoing software licensing to support the HR department's operational requirements for case tracking and resolution.

Open the official notice

Awarded value: £246k; As published
Published: 26 March 2025
Awarded: 24 March 2025; Civica
Contract length: 24 months; Ends 23 March 2027

What the contract covers

Services contract

Provision and implementation of a specialist HR case management software system to support human resources team operations and workflows.

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 24 March 2025 to 23 March 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48000000

Services in this contract

Employee relations case managementMain service£91k typicalCase management system for the HR team

Lifecycle

Published
26 March 2025
Contract awardedto Civica
24 March 2025
Contract starts
24 March 2025
Contract ends
23 March 2027

The buyer

London Borough of Islington

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
HR case management software contracts, 24 months: Locked

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Contact details

Email: Locked
Phone: Locked
Address: Locked

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The supplier

Civica

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Civica has won

Similar HR case management software contracts and prices

8 HR case management software contracts were awarded in London in the last 24 months. See who won them and what they went for, next to this one.

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Cite this contract

Link: https://bidskim.com/tender/119777/case-management-system-for-the-hr-team
Buyer reference: 2425-0295
Open contracting ID: ocds-b5fd17-601eda19-8bc0-4521-b1e2-836983b018f8
Last checked: 4 November 2026

London Borough of Islington. Case Management System for the HR team. Contract award, 26 March 2025. BidSkim, https://bidskim.com/tender/119777/case-management-system-for-the-hr-team (accessed 4 November 2026).