Contract awardedFramework call-offChatbots

Conversational AI Assistant Platform

South Tyneside Council
North East
Selective procedure
26 January 2026 to 25 January 2028

Implementation and licensing of a conversational AI platform capable of handling both web-based and telephony-based automated interactions. The solution requires integration with existing digital service channels to provide automated responses and customer support functionality.

Open the official notice

Awarded value: £50k; As published
Published: 10 February 2026
Awarded: 23 January 2026; EBI Solutions Limited
Contract length: 24 months; Ends 25 January 2028

What the contract covers

Goods contract

Provision of conversational AI assistant software for website and telephone channels to support automated customer service and digital engagement.

Website AI assistant
Telephone AI assistant

Terms and requirements

Contract type: Goods contract
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 26 January 2026 to 25 January 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Goods
CPV codes: 48000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalWebsite and telephone conversational AI assistants

Lifecycle

Published
10 February 2026
Contract awardedto EBI Solutions Limited
23 January 2026
Contract starts
26 January 2026
Contract ends
25 January 2028

The buyer

South Tyneside Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

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The supplier

EBI Solutions Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/127459/conversational-ai-assistant-platform
Buyer reference: I8977
Open contracting ID: ocds-b5fd17-665408f7-3e6e-4c6f-b2aa-675497828cb4
Last checked: 5 November 2026

South Tyneside Council. Conversational AI Assistant Platform. Contract award, 10 February 2026. BidSkim, https://bidskim.com/tender/127459/conversational-ai-assistant-platform (accessed 5 November 2026).