Ends Jan 2027
GB-London: G-Cloud 14 for AI Chatbot for Parking Services within RBKC
Gaurav Suri · London · 2-year contract
Held by Barbour Logic
Chatbots tenders and contracts
UK public sector, covering 600+ buyer sites
135 chatbots tenders and contracts, 47 this year.
Updated 4 November 2026 · compiled by BidSkim Limited · How we count
- Awarded a month£120k
- Contracts a month2
- Won by SMEs67%
- Renewing in 6 months9
- Live now1See them →
Chatbots contracts
Tap a region to see its contracts. Pick as many as you like.
How many chatbots contracts do keyword alerts miss?
In the last year, a "chatbot" alert would have missed 18 of 27 chatbots contracts (67%) and an expert list of 14 phrases 11 (41%). How we measured this
Keyword alert"chatbot"
67% missed
18 of 27
Expert list14 phrases
41% missed
11 of 27
Expert list: chatbot, ai chatbot, virtual assistant, digital assistant, conversational ai, conversational search, virtual agent, website chatbot, ai assistant, live chat, whatsapp service, voicebot, ai digital assistant, customer service chatbot
BidSkim reads every notice in full and matches the work, not the words.See what BidSkim finds for you
47 contracts across the UK, of any size
Live now
1 chatbots opportunity is open now
- OpenCloses in 3 weeksAI AVATAR (Suffolk Economy)Suffolk County Council · East of EnglandEst.£50k
- Awarded7 Sep 2026GOV VoiceDepartment for Science, Innovation and Technology (DSIT) · LondonWon by ElevenLabs£9m
- Awarded26 Aug 2026Parking services appeals chatbotNewcastle City Council · North EastWon by Barbour Logic£52k
- Awarded20 Aug 2026WhosOn Cloud Annual SubscriptionCornwall Council · South WestWon by Parker Software Ltd
- Awarded12 Aug 2026Adult Social Care (ASC) Integrated Front Door – AI Digital Assistant implementation (Aida)Rutland County Council · East MidlandsWon by Red Bullet Web Development Limited
- Awarded5 Aug 2026WhatsApp Service for Teacher Professional Development (Uganda) 1British Council · LondonWon by Three Dots Education France£123k
- Awarded29 Jul 2026Conversational Search - Agentic A.I.London South Bank University · LondonWon by Intercom R&D Unlimited Company
- Awarded17 Jul 2026INT00092 - Website Chatbot ServicesYorkshire Purchasing Organisation · Yorkshire and the HumberWon by Intercom R&D Unlimited Company£169k
- Awarded15 Jul 2026Onsite Search Optimisation & AI Conversational SearchFinancial Conduct Authority · LondonWon by Softcat
- Awarded1 Jul 2026Main ChatbotUniversity of Strathclyde · ScotlandWon by Academia£54k
- Awarded24 Jun 2026Call Centre Web Chat SoftwareSalford City Council · North WestWon by Click4assistance Ltd£11k
- Awarded19 Jun 2026AI Foundation and Digital Front Door ServicesTorfaen County Borough Council · WalesWon by Amazon Web Services (AWS)
- Awarded5 Jun 2026CYP -AI AssistantNorth Yorkshire Council · Yorkshire and the HumberWon by Leading AI Ltd£38k
- Awarded21 May 2026AI Whatsapp Tool for Unpaid CarersGloucestershire County Council · South WestWon by CC2I Limited£134k
- Awarded13 May 2026Talkative Enterprise Platform Licence via RM6116Durham County Council · North East£32k
- Awarded11 May 2026ChatbotSomerset Council · South WestWon by Barbour Logic£39k
- Awarded30 Apr 2026Agentforce 'Bobbi' ImplementationSouth Yorkshire Police · Yorkshire and the HumberWon by Insight£129k
- Awarded28 Apr 2026Programme Activate - Ask Bobbi - AI AgentLancashire Constabulary · North WestWon by Softcat£331k
- Awarded28 Apr 2026Leisure Automated Sales AgentChelmsford City Council · East of EnglandWon by Keepme Ltd£36k
- Awarded17 Apr 2026Knowledge Flow AITorbay Council · South WestWon by Leading AI Ltd
- Awarded1 Apr 2026Chatbot Functionality SubscriptionWarrington Borough Council · North WestWon by Cornerstone Design & Marketing Limited
- Awarded1 Mar 2026Design of AI Agents (Chat Bots) for the Integrated Front Door ProjectPeterborough City Council · East of EnglandWon by Bloom Procurement Services£204k
- Awarded23 Jan 2026Conversational AI Assistant PlatformSouth Tyneside Council · North EastWon by EBI Solutions Limited£50k
- Awarded29 Dec 2025Contract for Housing Chatbot ExtensionGateshead Council · North EastWon by Fuzzlab Limited£39k
- Awarded19 Dec 2025Hampshire local authority pilot chatbot FRA084 (Lot1)Waste and Resources Action Programme (WRAP) · South EastWon by Whistlejacket London£12k
- Awarded19 Dec 2025Revenues & Benefits Telephony/Chatbot ServiceDorset Council · South WestWon by Inform Communications£321k
- Awarded16 Dec 2025The supply of text messaging, outbound calling and chatbot servicesLondon Borough of Waltham Forest · LondonWon by TelSolutions
- Awarded28 Nov 2025Live Person Basic Renewal 26.27South Tyneside Council · North East£14k
- Awarded16 Oct 2025Online Chat Service for University of AberdeenUniversity of Aberdeen · ScotlandWon by Gecko Labs ltd£119k
- Awarded1 Sep 2025Customer Services AI softwareIpswich Borough Council · East of EnglandWon by ICS.AI Ltd£541k
- Awarded20 Aug 2025ChatbotMax, Challenge Writer, MultilingualLondon Borough of Hackney · LondonWon by Infoshare+ Ltd£142k
Where to bid
Where chatbots tenders are run
Atamis1 25%
In-Tend1 25%- Jaggaer1 25%
- TAP1 25%
Tenders published in the last year that name the bid portal they run on.
ICS.AI Ltd won the most chatbots contracts
ElevenLabs won the most by value. Each dot is one contract, coloured by who bought it.
CouncilsCentral governmentEducationPolice, fire and rescueNHS and healthOther buyers
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1 | ICS.AI Ltd East of England · SME · See every contract | 6 | £1.2m | 3 | ||
| 2 | Barbour Logic North East · SME · See every contract | 3 | £159k | 3 | ||
| 3joint | Softcat North West · See every contract | 2 | £331k | 2 | ||
| 3joint | Intercom R&D Unlimited Company Yorkshire and the Humber · See every contract | 2 | £169k | 2 | ||
| 3joint | EBI Solutions Limited North East · SME · See every contract | 2 | £105k | 2 | ||
| 3joint | Leading AI Ltd Yorkshire and the Humber · SME · See every contract | 2 | £38k | 2 | ||
| 7joint | ElevenLabs London · See every contract | 1 | £9m | 1 | ||
| 7joint | Inform Communications South West · SME · See every contract | 1 | £321k | 1 | ||
| 7joint | Bloom Procurement Services East of England · See every contract | 1 | £204k | 1 | ||
| 7joint | AWTG Ltd London · SME · See every contract | 1 | £169k | 1 |
24 more chatbots contractors ranked. See the full ranking →
Win chatbots contracts? Share your ranking.
Who buys
Councils award 57% of chatbots contracts
Contracts with a published value in the last 2 years, from the type of buyer to the size of the contract.
3 buyers bought chatbots more than once in the last 2 years
Each dot is a buyer, by how many chatbots contracts it awarded in the last 2 years.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many chatbots contracts it awarded against what they were worth. The busiest and biggest are named.
CouncilsCentral governmentEducationPolice, fire and rescueNHS and healthOther buyers
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | East Suffolk Council | 4 | £341k |
| 2 | South Tyneside Council | 3 | £78k |
| 3 | British Council | 2 | £292k |
| 4 | Department for Science, Innovation and Technology (DSIT) | 1 | £9m |
| 5 | Ipswich Borough Council | 1 | £541k |
| 6 | Lancashire Constabulary | 1 | £331k |
| 7 | Dorset Council | 1 | £321k |
| 8 | Nottingham Trent University | 1 | £268k |
| 9 | Peterborough City Council | 1 | £204k |
| 10 | London Borough of Hackney | 1 | £142k |
86 chatbots contracts awarded since 2021
- 42021
- 112022
- 112023
- 142024
- 242025
- 222026 so far
Prices
Half of chatbots contracts are worth less than £87k
CouncilsCentral governmentEducationPolice, fire and rescueNHS and healthOther buyers
The 10 biggest chatbots contracts
- Department for Science, Innovation and Technology (DSIT)ElevenLabs · 7 Sep 2026
- Ipswich Borough CouncilICS.AI Ltd · 1 Sep 2025
- Lancashire ConstabularySoftcat · 28 Apr 2026
- Dorset CouncilInform Communications · 19 Dec 2025
- Nottingham Trent UniversityICS.AI Ltd · 11 Jun 2025
- Peterborough City CouncilBloom Procurement Services · 1 Mar 2026
- Yorkshire Purchasing OrganisationIntercom R&D Unlimited Company · 17 Jul 2026
- British CouncilAWTG Ltd · 11 Aug 2025
- London Borough of HackneyInfoshare+ Ltd · 20 Aug 2025
- Gloucestershire County CouncilCC2I Limited · 21 May 2026
Renewing contracts
16 chatbots contracts come up for renewal in the next 12 months
9 in the next 6 months. The 3 ending soonest are shown in full.
Ends Jan 2027
INT00092 - Website Chatbot Services
Yorkshire and the Humber · 4-year contract
Held by Intercom R&D Unlimited Company
Ends Feb 2027
Contract for Housing Chatbot Extension
Gateshead Council · North East · 1-year contract
Held by Fuzzlab Limited
Chatbots contract for a councilNorth EastUnder £100kEnds Feb 2027
Chatbots contract for a police, fire or rescue serviceEast of England£100k to £1mEnds Mar 2027
Chatbots contract for a central government bodyLondonUnder £100kEnds Mar 2027
Chatbots contract for a councilEast of EnglandUnder £100kEnds Mar 2027
Chatbots contract for a councilNorth WestUnder £100kEnds Mar 2027
Chatbots contract for a councilSouth WestValue not statedEnds Apr 2027
Where and when
Where and when chatbots contracts are awarded
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
The regions as a table
| Region | Open now | Contracts | Value | Typical contract | Won the most | Bought the most | Renewing in 12 months |
|---|---|---|---|---|---|---|---|
| East of England | 1 | 11 | £1.3m | £84k | ICS.AI Ltd (5) | East Suffolk Council (4) | 4 |
| London | 0 | 11 | £9.6m | £123k | – | British Council (2) | 3 |
| North East | 0 | 6 | £200k | £35k | – | South Tyneside Council (3) | 2 |
| South West | 0 | 5 | £494k | £134k | – | – | 1 |
| North West | 0 | 3 | £342k | – | – | – | 1 |
| Yorkshire and the Humber | 0 | 3 | £336k | £129k | – | – | 1 |
| East Midlands | 0 | 3 | £401k | – | – | – | 2 |
| South East | 0 | 2 | £130k | – | – | – | 0 |
| Scotland | 0 | 2 | £172k | – | – | – | 0 |
| Wales | 0 | 1 | Not published | – | – | – | 1 |
| West Midlands | 0 | 0 | Not published | – | – | – | 0 |
| Northern Ireland | 0 | 0 | Not published | – | – | – | 0 |
Often bought with chatbots
Related services
Key findings
- £120k a month
of chatbots contracts awarded.
Typical contract £52k x 2.3 contracts a month, last 12 months. - 2
chatbots contracts are awarded in a typical month.
47 contracts in the last 2 years. - 9
chatbots contracts come up for renewal in the next 6 months.
Recurring contracts with a named supplier and a published end date before 4 May 2027. - 67%
of chatbots contracts are won by SMEs.
As recorded by the buyer, on 39 award notices.
How many chatbots tenders and contracts are there?
| Since November 2021 | Last 12 months | |
|---|---|---|
| Notices published | 135 | 47 |
| Contracts awarded | 84 | 27 |
23 chatbots contracts and frameworks end in the next 12 months, 17 of them recurring services. In the last two years, 41 buyers awarded chatbots contracts to 34 suppliers.
Source: Find a Tender, Contracts Finder, Public Contracts Scotland, Sell2Wales and eTendersNI, to 4 November 2026. By Seamus White. How we count
Questions
How many chatbots contracts does the UK public sector award?
47 in the 2 years to 4 November 2026, from 41 public buyers.
How long are chatbots tenders open for?
The median chatbots tender is open for 26 days from publication to deadline.
How much is a typical public sector chatbots contract worth?
The median is £87k, and 86% are worth less than £250k.
Who wins the most public sector chatbots contracts?
ICS.AI Ltd won the most (6). ElevenLabs won the most by value (£9m).
Which buyers award the most chatbots contracts?
Councils award 57% of them.
How many chatbots contracts come up for renewal in the next 12 months?
16 contracts end and are likely to be re-let, the first on 19 January 2027. Another 7 ending are one-off work.
What is included
Chatbots and AI virtual agents that answer customer questions on websites, messaging and the phone and hand over to staff or live chat, bought on their own rather than inside a contact centre platform.
- Website chatbots for councils and public bodies
- AI voice assistants and AI-enabled telephony front ends
- Chatbot and live chat solutions
- Student enquiry chatbots
What is not included
- Contact centre platforms with built-in bots (see Contact centre software)
- AI self-referral chatbots for talking therapies (see Online mental health support)
- Microsoft 365 Copilot licences (see Microsoft licensing)
- AI proofs of concept (see AI strategy)