Contract awardedChatbots

Chatbot

Somerset Council
South West
Direct award
25 May 2026 to 25 May 2027

Implementation of a 12-month trial for an automated chatbot solution designed to streamline customer queries and reduce manual processing requirements. The service leverages natural language processing to provide immediate, accurate responses, supporting digital transformation and operational resilience within customer-facing service environments.

Open the official notice

Awarded value: £39k; As published
Published: 11 May 2026
Awarded: 11 May 2026; Barbour Logic
Contract length: 12 months; Ends 25 May 2027

What the contract covers

Provision of AI-powered chatbot software and natural language processing solutions to automate customer service interactions and improve operational efficiency.

Provide the Barbour logic Chatbot to streamline and enhance customer interactions by providing immediate, accurate responses to queries
Use advanced natural language processing to support automated responses and service delivery

Terms and requirements

Procedure: Direct award
Initial term: 12 months
Contract dates: 25 May 2026 to 25 May 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72222300

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalBarbour Logic customer-enquiry chatbot, 12 month trial

Lifecycle

Published
11 May 2026
Contract awardedto Barbour Logic
11 May 2026
Contract starts
25 May 2026
Contract ends
25 May 2027

The buyer

Somerset Council

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Recorded value: Locked
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The supplier

Barbour Logic

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

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Similar chatbots contracts and prices

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Cite this contract

Link: https://bidskim.com/tender/3579938/chatbot
Buyer reference: C1001020
Open contracting ID: ocds-h6vhtk-06961b
Last checked: 5 November 2026

Somerset Council. Chatbot. Contract award, 11 May 2026. BidSkim, https://bidskim.com/tender/3579938/chatbot (accessed 5 November 2026).