Contract awardedChatbots

Conversational Search - Agentic A.I.

London South Bank University
London
Direct award
14 October 2026 to 18 August 2027

Exploration of agentic AI technology for conversational search to improve student services and enable out-of-hours self-service. The work includes professional services and use of AI tokens; no user volumes, integration requirements, or technical specifications are stated.

Open the official notice

Awarded value: Not published; No value in the notice
Published: 14 October 2026
Awarded: 29 July 2026; Intercom R&D Unlimited Company
Contract length: 10 months; Ends 18 August 2027

What the contract covers

Professional services for exploring and deploying agentic AI conversational search solutions to help university students access information and support independently.

Explore AI technology to improve our service to students and to allow them to self serve out of hours using Agentic A.I.
Professional services and the use of Tokens

Terms and requirements

Procedure: Direct award
Initial term: 12 months
Contract dates: 14 October 2026 to 18 August 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72200000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalAgentic AI conversational search for student self-service

Lifecycle

Published
14 October 2026
Contract awardedto Intercom R&D Unlimited Company
29 July 2026
Contract starts
14 October 2026
Contract ends
18 August 2027

The buyer

London South Bank University

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

Email: Locked
Website: Locked
Address: Locked

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The supplier

Intercom R&D Unlimited Company

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3884863/conversational-search-agentic-a-i
Buyer reference: NT2007
Open contracting ID: ocds-h6vhtk-078765
Last checked: 5 November 2026

London South Bank University. Conversational Search - Agentic A.I. Contract award, 14 October 2026. BidSkim, https://bidskim.com/tender/3884863/conversational-search-agentic-a-i (accessed 5 November 2026).