Contract awardedChatbots

Online Chat Service for University of Aberdeen

University of Aberdeen
Scotland
Open procedure
16 October 2025 to 29 September 2028

Implementation and ongoing support of a combined chatbot and live chat service. The solution must integrate with existing university digital platforms to facilitate automated student inquiries and real-time support interactions, including maintenance and potential future service expansion.

Open the official notice

Awarded value: £119k; As published
Published: 12 June 2025
Awarded: 16 October 2025; Gecko Labs ltd
Contract length: 35 months; Ends 29 September 2028

What the contract covers

Services contract

Provision of AI-powered chatbot and live chat software solutions to support student engagement and digital communication for higher education institutions.

Provision of a chat bot and live chat service

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 16 October 2025 to 29 September 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72268000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalChat bot and live chat service for a university

Lifecycle

Published
12 June 2025
Contract awardedto Gecko Labs ltd
16 October 2025
Contract starts
16 October 2025
Contract ends
29 September 2028

The buyer

University of Aberdeen

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

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Phone: Locked
Website: Locked
Address: Locked

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The supplier

Gecko Labs ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

Contact details

Phone: Locked
Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/360750/online-chat-service-for-university-of-aberdeen
Buyer reference: AU24/73
Open contracting ID: ocds-r6ebe6-0000801478
Last checked: 5 November 2026

University of Aberdeen. Online Chat Service for University of Aberdeen. Contract award, 12 June 2025. BidSkim, https://bidskim.com/tender/360750/online-chat-service-for-university-of-aberdeen (accessed 5 November 2026).