Contract awardedChatbots

ChatbotMax, Challenge Writer, Multilingual

London Borough of Hackney
London
Direct award
1 September 2025 to 1 September 2028

Software used by drivers and customers accessing an online challenge portal to help write challenges against penalties issued through a mandatory statutory process. The specified requirement is multilingual challenge-writing support; the notice does not state the number of languages, platform integration details, user volumes, or service levels.

Open the official notice

Awarded value: £142k; As published
Published: 19 October 2026
Awarded: 20 August 2025; Infoshare+ Ltd
Contract length: 36 months; Ends 1 September 2028

What the contract covers

Provision of multilingual AI-assisted challenge-writing software enabling drivers and customers to prepare statutory penalty challenges through online portals.

Software that drivers/customers use when they access our online challenge portal to challenge penalties they receive as part of mandatory statutory process with help to write challenges in multiple languages

Terms and requirements

Procedure: Direct award
Initial term: 36 months
Contract dates: 1 September 2025 to 1 September 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalMultilingual chatbot-style challenge writing software on penalty challenge portal

Lifecycle

Published
19 October 2026
Contract awardedto Infoshare+ Ltd
20 August 2025
Contract starts
1 September 2025
Contract ends
1 September 2028

The buyer

London Borough of Hackney

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Contact details

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The supplier

Infoshare+ Ltd

Contracts won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3891394/chatbotmax-challenge-writer-multilingual
Buyer reference: DN833390
Open contracting ID: ocds-h6vhtk-078b14
Last checked: 5 November 2026

London Borough of Hackney. ChatbotMax, Challenge Writer, Multilingual. Contract award, 19 October 2026. BidSkim, https://bidskim.com/tender/3891394/chatbotmax-challenge-writer-multilingual (accessed 5 November 2026).