Contract awardedChatbots

INT00092 - Website Chatbot Services

Yorkshire Purchasing Organisation
Yorkshire and the Humber
Direct award
12 January 2023 to 27 January 2027

The contract provides a suite of messaging software-as-a-service solutions integrated into a single platform. It enables the management of digital communications with website users and includes a dashboard interface for accessing and managing customer data generated through these interactions.

Open the official notice

Awarded value: £169k; As published
Published: 17 July 2026
Awarded: 17 July 2026; Intercom R&D Unlimited Company
Contract length: 48 months; Ends 27 January 2027

What the contract covers

Provision of a messaging software-as-a-service platform to manage website customer communications and provide a dashboard for data management.

A suite of messaging software-as-a-service solutions offered through a single platform
Enable YPO to manage communications with people interacting with it through the YPO website
Provide a dashboard for accessing and managing customer data regarding those people

Terms and requirements

Procedure: Direct award
Initial term: 48 months
Contract dates: 12 January 2023 to 27 January 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 48000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalWebsite chatbot messaging SaaS platform with customer data dashboard

Lifecycle

Published
17 July 2026
Contract awardedto Intercom R&D Unlimited Company
17 July 2026
Contract starts
12 January 2023
Contract ends
27 January 2027

The buyer

Yorkshire Purchasing Organisation

Type: Locked
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Recorded value: Locked
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Contact details

Email: Locked
Website: Locked
Address: Locked

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The supplier

Intercom R&D Unlimited Company

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3844397/int00092-website-chatbot-services
Buyer reference: INT00092
Open contracting ID: ocds-h6vhtk-06cdac
Last checked: 5 November 2026

Yorkshire Purchasing Organisation. INT00092 - Website Chatbot Services. Contract award, 17 July 2026. BidSkim, https://bidskim.com/tender/3844397/int00092-website-chatbot-services (accessed 5 November 2026).