Contract awardedChatbots

Parking services appeals chatbot

Newcastle City Council
North East
Direct award
1 November 2026 to 31 October 2028

Parking appeals chatbot for automated handling of parking ticket challenges and appeals, directly awarded for a 2-year term.

Open the official notice

Awarded value: £52k; As published
Published: 26 August 2026
Awarded: 26 August 2026; Barbour Logic
Contract length: 24 months; Ends 31 October 2028

What the contract covers

Direct award

Provision of a parking appeals chatbot and related software services for local authority parking management operations.

Parking appeals chatbot for appeals

Terms and requirements

Contract type: Direct award
Procedure: Direct award
Initial term: 24 months
Contract dates: 1 November 2026 to 31 October 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 72000000

Services in this contract

Chatbots and conversational AI assistantsMain service£87k typicalParking appeals chatbot awarded directly for two years

Lifecycle

Published
26 August 2026
Contract awardedto Barbour Logic
26 August 2026
Contract starts
1 November 2026
Contract ends
31 October 2028

The buyer

Newcastle City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

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Website: Locked
Address: Locked

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The supplier

Barbour Logic

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3861602/parking-services-appeals-chatbot
Buyer reference: 9583
Open contracting ID: ocds-h6vhtk-06ec18
Last checked: 5 November 2026

Newcastle City Council. Parking services appeals chatbot. Contract award, 26 August 2026. BidSkim, https://bidskim.com/tender/3861602/parking-services-appeals-chatbot (accessed 5 November 2026).