BidSkim
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Service market

Ccaas contracts

UK public sector · 72 contracts awarded in the 12 months to 6 October 2026

Covering 600+ buyer portals · 5 years of records · Updated 6 October 2026 · How we count

Contracts awarded
72
Last 12 months
Median contract
£255k
Recorded value
Recorded value
£580m
70 of 71 main-service contracts have a published value
Buyers
59
Suppliers
35

BidSkim assigns contracts to services from the notice text. How services are assigned

What stands out

  • The five suppliers that won the most ccaas contracts took 42% of them (30 of 72).
  • The median contract, £255k, is 2.3 times the median across it & software contracts (£110k).
  • University of the West of England Higher Education Corporation awarded 6% of the ccaas contracts (4 of 72).

Who buys ccaas

By contracts awarded, the 12 months to 6 October 2026.

  1. 1University of the West of England Higher Education Corporation4 contracts
  2. 2Incommunities3 contracts
  3. 3Department for Education2 contracts
  4. 4The Royal Borough of Kensington and Chelsea2 contracts
  5. 5United Lincolnshire Teaching Hospitals NHS Trust2 contracts
  6. 6Tees, Esk and Wear Valleys NHS Foundation Trust2 contracts
  7. 7East Suffolk and North Essex NHS Foundation Trust2 contracts
  8. 8Suffolk County Council2 contracts
  9. 9NHS Midlands and Lancashire Commissioning Support Unit2 contracts
  10. 10UK Shared Business Services (UK SBS)2 contracts

Top ccaas contractors by contracts won

The 12 months to 6 October 2026.

  1. 1Netcall17 contracts
  2. 2BT4 contracts
  3. 38x83 contracts
  4. 4Amazon Web Services (AWS)3 contracts
  5. 5Modality Systems Limited3 contracts
  6. 6Softcat2 contracts
  7. 7Route 101 Limited2 contracts
  8. 8Vodafone2 contracts
  9. 9PwC2 contracts
  10. 10Alscient2 contracts

Latest and largest awards

Each links to the official notice.

Latest

Largest

Contracts awarded by quarter

23Q4 2025*16Q1 202611Q2 202622Q3 20260Q4 2026*
* part quarter

Where the contracts were awarded

England 66 · Scotland 3 · Wales 3

Yorkshire and The Humber9South West8North East6London6East Midlands5South East5North West4East of England4Wales3Scotland3West Midlands2UK-wide or not stated17

What is included

Technology for the buyer's own contact centre agents: cloud (CCaaS) or on-premise platforms with call routing, IVR and speech recognition, omnichannel webchat and messaging, and call recording.

  • Contact centre as a service (CCaaS)
  • Omnichannel contact centre platforms
  • IVR and speech-recognition call handling
  • Contact centre workforce management and optimisation
  • Patient and citizen engagement platforms built on contact centre suites
  • Contact centre technology trials
  • Omni-channel customer and resident communications platforms combining web chat, SMS, email, social and voice in one inbox

What is not included

  • Staffed outsourced contact centres and call handling -> not IT (business process outsourcing)
  • Forecasting, scheduling and adherence software bought on its own -> it.tel.contact-centre-workforce-management
  • Website chatbots and AI virtual agents bought on their own -> it.ent.conversational-ai-chatbots
  • The organisation's general phone system -> it.tel.telephone-systems-and-unified-comms
  • Carrier inbound number hosting and routing -> it.tel.sip-trunks-and-phone-lines
  • Bulk SMS gateways -> it.tel.sms-messaging
  • Enquiry ticketing and case CRM -> it.ent.crm

Often bought by the same buyers