Awarded 7 October 2026
iCasework 2026 iCasework Governance, Legal and Debt
Wirral Council
Complaints management software tenders and contracts
UK public sector, covering 600+ buyer sites
66 contracts awarded in the 24 months to 12 October 2026
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Updated 12 October 2026 · compiled by BidSkim Limited · How we count
Complaints management software contracts ,
66 contracts across the UK, of any size
Recently awarded
The latest complaints management software contracts awarded
Awarded 30 September 2026
Case Management System
Cabinet Office · London
Awarded 24 September 2026
Collaboration Platform Implementation - Green Group Councillors Case & Task Management
London Borough of Hackney · London
Awarded 8 September 2026
Complaint Handling System
London Borough of Bromley · London
Awarded 31 August 2026
eCase Management (BCH) eCase Correspondence Case Management Service for BCH
Hertfordshire Constabulary · East of England
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Who wins · 24 months to October 2026
Fivium won the most complaints management software contracts
It also won the most by value. Each dot is one contract, coloured by who bought it.
CouncilsHousing associationsNHS and healthOther public bodies
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1 | Fivium London · SME · See every contract | 22 | £7.4m | 21 | ||
| 2 | Civica North West · See every contract | 9 | £1.5m | 9 | ||
| 3 | Aptean Yorkshire and the Humber · See every contract | 4 | £265k | 2 | ||
| 4joint | GovMetric London · SME · See every contract | 3 | £351k | 3 | ||
| 4joint | Digital Interactive North East · SME · See every contract | 3 | £249k | 3 | ||
| 4joint | RESPOND GROUP LIMITED North East · See every contract | 3 | £196k | 3 | ||
| 7joint | Automated Messaging Systems Ltd North East · SME · See every contract | 2 | £227k | 2 | ||
| 7joint | Phoenix Software North East · See every contract | 2 | £75k | 2 | ||
| 9joint | Aimii Limited London · SME · See every contract | 1 | £388k | 1 | ||
| 9joint | Equiniti SME · See every contract | 1 | £293k | 1 |
11 more complaints management software contractors ranked. See the full ranking →
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Who buys
59 buyers awarded complaints management software contracts
Contracts with a published value in the last 24 months, from the type of buyer to the size of the contract.
4 buyers bought complaints management software more than once in the last 24 months
Each dot is a buyer, by how many complaints management software contracts it awarded in the last 24 months.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many complaints management software contracts it awarded against what they were worth. The busiest and biggest are named.
CouncilsHousing associationsNHS and healthOther public bodies
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | UK Shared Business Services (UK SBS) | 3 | £279k |
| 2 | City of Bradford Metropolitan District Council | 3 | £198k |
| 3 | Stockton-on-Tees Borough Council | 3 | £188k |
| 4 | Cabinet Office | 2 | £520k |
| 5 | Scottish Government | 1 | £2.5m |
| 6 | Department for Environment, Food and Rural Affairs | 1 | £1.5m |
| 7 | Police Ombudsman for Northern Ireland | 1 | £1.5m |
| 8 | Environment Agency | 1 | £713k |
| 9 | Greater Manchester Combined Authority | 1 | £417k |
| 10 | Hertfordshire Constabulary | 1 | £361k |
Prices
Half of complaints management software contracts are worth less than £100k
Every contract with a published value, on a log scale, coloured by who bought it.
CouncilsHousing associationsNHS and healthOther public bodies
The 10 biggest contracts hold 62% of the money
Coloured by who bought it.
- Scottish GovernmentFivium · 20 Mar 2026
- Department for Environment, Food and Rural AffairsFivium · 13 Mar 2025
- Police Ombudsman for Northern IrelandWinner not published · 19 Feb 2026
- Environment AgencyFivium · 11 Nov 2024
- Greater Manchester Combined AuthorityCivica · 14 Aug 2026
- Cabinet OfficeAimii Limited · 17 Aug 2026
- Hertfordshire ConstabularyFivium · 31 Aug 2026
- Department for Business and TradeWinner not published · 27 Mar 2025
- Hampshire County CouncilFivium · 20 Feb 2026
- Ministry of JusticeEquiniti · 9 Feb 2026
Where and when
London awards the most complaints management software contracts. February and March are the busiest months.
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
See the regions as a table
| Region | Contracts | Value |
|---|---|---|
| London | 18 | £3.9m |
| North East | 7 | £443k |
| East of England | 5 | £477k |
| South East | 5 | £711k |
| Yorkshire and the Humber | 4 | £310k |
| North West | 3 | £635k |
| East Midlands | 3 | £258k |
| South West | 3 | £257k |
| Scotland | 2 | £2.6m |
| West Midlands | 1 | £37k |
| Northern Ireland | 1 | £1.5m |
| Wales | 0 | Not published |
Often bought with complaints management software
Related services
Key findings
- 62%
of the money is in the 10 biggest complaints management software contracts.
Of 65 contracts with a published value. - 49%
of complaints management software contracts are won by SMEs.
As recorded by the buyer, on 53 award notices. - 36%
of complaints management software contracts are awarded in February and March.
24 of 66 contracts.
Questions
How many complaints management software contracts does the UK public sector award?
66 in the 24 months to 12 October 2026, from 59 public buyers.
How much is a typical public sector complaints management software contract worth?
The median is £100k, and 85% are worth less than £250k.
Who wins the most public sector complaints management software contracts?
Fivium won the most (22), and the most by value (£7.4m).
What is included
Case management software to log, route and answer complaints, FOI and EIR requests, subject access requests, ministerial correspondence and other information requests.
- Correspondence case management
- Complaints and FOI case tracking
- Information governance request handling
- Data access request portals with case workflow
What is not included
- Employee relations cases -> it.ent.hr-case-management
- Legal matters -> it.ent.legal-case-management
- Sector casework (patents, benefits, planning) -> other families
- Redaction software bought on its own -> it.ent.redaction-software
- GDPR compliance, DPIA and records of processing tools -> it.ent.privacy-compliance-software