EA Correspondence Case Management System

Environment Agency
Selective procedure
11 November 2024 to 10 November 2027

Subscription to eCase+ SaaS platform for managing FOI, EIR, complaints, commendations, general enquiries, and MP/executive correspondence. The scope includes the delivery of train-the-trainer sessions and dedicated superuser training to support internal system adoption and ongoing case management workflows.

Open the official notice

Awarded value: £713k; As published
Published: 12 February 2025; Contracts Finder
Awarded: 11 November 2024; Fivium
Contract length: 36 months; Ends 10 November 2027

What the buyer is asking for

Provision of cloud-based correspondence case management software as a service, including specialist training for administrative and executive user teams.

Category: IT software package

Lifecycle

Publishedon Contracts Finder
12 February 2025
Contract awardedto Fivium
11 November 2024
Contract starts
11 November 2024
Contract ends
10 November 2027

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See the complaints management software market: prices, buyers and who wins →

The buyer

Type: Other public body
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £713k

See everything Environment Agency buys →

How it compares

7.1× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/243766/ea-correspondence-case-management-system
Buyer reference: CF-0458100D8d000003VQwdEAG
Open contracting ID: ocds-b5fd17-c3cabca5-6f34-4af3-801a-5eac40a4831f
Source: Contracts Finder
Last checked: 12 October 2026

Environment Agency. EA Correspondence Case Management System. Contract award, 12 February 2025. BidSkim, https://bidskim.com/tender/243766/ea-correspondence-case-management-system (accessed 12 October 2026).