Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management

Department for Environment, Food and Rural Affairs
London
Selective procedure
12 March 2025 to 10 November 2027

Provision of eCase+ Software as a Service (SaaS) to support correspondence and complaints management across multiple Defra Group bodies. Each entity requires its own dedicated tenant subscription space within the platform to manage FOI, EIR, SAR, and general complaints workflows.

Open the official notice

Awarded value: £1.5m; As published
Published: 4 April 2025; Contracts Finder
Awarded: 13 March 2025; Fivium
Contract length: 32 months; Ends 10 November 2027

What the buyer is asking for

Provision of cloud-based case management software for handling correspondence, Freedom of Information requests, subject access requests, and public complaints.

Category: Records management

Lifecycle

Publishedon Contracts Finder
4 April 2025
Contract awardedto Fivium
13 March 2025
Contract starts
12 March 2025
Contract ends
10 November 2027

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See the complaints management software market: prices, buyers and who wins →

The buyer

Type: Other public body
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £1.5m

See everything Department for Environment, Food and Rural Affairs buys →

How it compares

15.0× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/283654/defra-group-ecase-correspondence-foi-eir-sar-and-complaints-case-management
Buyer reference: CF-0480600D8d000003VQwdEAG
Open contracting ID: ocds-b5fd17-e3fbff0d-42da-48a6-84fd-a8c4b8431a54
Source: Contracts Finder
Last checked: 12 October 2026

Department for Environment, Food and Rural Affairs. Defra Group eCase - Correspondence, FOI, EIR, SAR and Complaints Case Management. Contract award, 4 April 2025. BidSkim, https://bidskim.com/tender/283654/defra-group-ecase-correspondence-foi-eir-sar-and-complaints-case-management (accessed 12 October 2026).