DOJ – OPONI – Provision, implementation and Support of a Case Management System and On-line Complaints Portal

Police Ombudsman for Northern Ireland
Northern Ireland
Selective procedure
20 February 2026 to 19 October 2031

The contract involves the delivery of a managed case management solution to transform investigative tools and processes. The scope includes system implementation, configuration, and ongoing support services. The solution must feature a one-way customer portal for complaints, designed to improve operational efficiency and support continuous improvement priorities through the application of current and emerging technology.

Open the official notice

Awarded value: £1.5m; As published
Published: 12 September 2025; Find a Tender
Awarded: 19 February 2026
Contract length: 68 months; Ends 19 October 2031

What the buyer is asking for

Provision, implementation, and ongoing support of a commercial off-the-shelf case management system and integrated online customer complaints portal.

Lifecycle

Publishedon Find a Tender
12 September 2025
Contract awarded
19 February 2026
Contract starts
20 February 2026
Contract ends
19 October 2031

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The buyer

Type: Other public body
Complaints management software contracts, 24 months: 1
Open complaints management software tenders: 0
Typical complaints management software contract: £1.5m

See everything Police Ombudsman for Northern Ireland buys →

How it compares

15.0× the typical complaints management software contract (£100k).

Cite this contract

Link: https://bidskim.com/tender/327087/doj-oponi-provision-implementation-and-support-of-a-case-management-system-and-o
Buyer reference: ID 6127895
Open contracting ID: ocds-h6vhtk-0599cb
Source: Find a Tender
Last checked: 12 October 2026

Police Ombudsman for Northern Ireland. DOJ – OPONI – Provision, implementation and Support of a Case Management System and On-line Complaints Portal. Contract award, 12 September 2025. BidSkim, https://bidskim.com/tender/327087/doj-oponi-provision-implementation-and-support-of-a-case-management-system-and-o (accessed 12 October 2026).